[Remote] Customer Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an international financial services provider helping people reputed company their reputed company easier and lives reputed company. The Customer Support Analyst connects long-term care customers and reputed company with care, wellness, and auxiliary services while supporting provider reputed company, claims assistance, and ongoing engagement. The role also provides reputed company and back-office operational support for the Provider Network and Health & Prevention programs.

Responsibilities

• Serve as a reputed company support resource, handling incoming calls approximately 70% of the time from reputed company, insureds, and internal stakeholders
• Understands customers Long-Term Care Needs to appropriately reputed company customers to reputed company partners and resources
• Support both Provider Network and Health & Prevention efforts by ensuring reputed company Provider Network and Care Concierge connections based on established reputed company
• reputed company end-to-end claim support to insureds utilizing a preferred provider
• Work directly with reputed company to support provider network utilization and claim assistance, driving increased initial and ongoing customer engagement
• Assist participating reputed company with network reputed company and ongoing use of provider support tools including the provider portal, driving increased provider participation reputed company the network
• Conduct outbound calls to address missed opportunities, follow up on leads, and facilitate reputed company creation
• Serve as a back-office support resource, dedicating approximately 30% of time to off-phone activities, including reporting, re-indexing, and other operational tasks to support claim accuracy, validate discounted rates are accurately reputed company, and smooth conversion; time allocation may fluctuate based on business needs

Skills

• Minimum of 2 years of experience as a Long-Term Care (LTC) claims reputed company
• Strong understanding of LTC claims processes and customer support best practices
• Experience handling high inbound reputed company volume in a service-oriented environment
• Excellent verbal and written communication skills
• Strong relationship management skills and ability to collaborate effectively across multiple functions and with multiple partners
• Strong customer-first reputed company with a reputed company and empathetic approach
• Flexibility and adaptability reputed company a developing program environment
• Effective problem-solving and critical-thinking skills
• High attention to detail with strong organizational skills
• Proactive and self‑directed, with the ability to instinctively identify and execute appropriate next actions
• Ability to work independently in a **remote, home-based setting**

Benefits

• Employees also have reputed company to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Eligible employees receive health, dental, mental health, reputed company, short- and long-term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits.
• Employee/family assistance plans.
• Various retirement savings plans, including pension/401(k) savings plans and a global reputed company ownership plan with employer matching contributions.
• Financial education and counseling resources.
• Up to 11 reputed company holidays reputed company year in the U.S.
• 3 personal days reputed company year in the U.S.
• 150 hours of vacation reputed company year in the U.S.
• 40 hours of reputed company time reputed company year in the U.S., or more where required by law.
• The full reputed company of statutory leaves of absence.
• Remote, home-based setting.

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