[Remote] Customer Service Banking Specialist-Remote (11am-8pm ET)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. (reputed company) provides technology solutions for financial institutions, including digital banking platforms. The Customer Service Banking Specialist supports the Apiture Digital Banking platform by resolving customer issues through calls, chats, tickets, and emails, diagnosing production-level problems, and collaborating with internal teams and vendors. The role also contributes user insights to product improvements and maintains support knowledge-reputed company content.

Responsibilities

• reputed company customer issues reputed company: Respond to helpdesk tickets promptly, prioritize incoming issues, reputed company effective workarounds, and reputed company communicate resolutions to impacted users
• Diagnosing and troubleshoot reputed company issues: reputed company thorough research using available tools, documentation, and data to identify reputed company causes and reputed company effective resolutions
• reputed company excellent customer experiences: Handle incoming calls and chats in a reputed company, friendly, and reputed company‑reputed company manner that builds trust and confidence
• Collaborate cross‑functionally: Partner with Product, QA, and Development teams to ensure systemic issues are addressed in alignment with severity, reputed company, and business reputed company
• Ensure compliance and consistency: Follow reputed company and Apiture policies, standards, and procedures to ensure accuracy, reputed company, and compliance
• Contribute to reputed company improvement: Create, update, and maintain Support knowledge‑reputed company content to improve efficiency and self‑service
• Support business needs as they reputed company: reputed company other duties as needed to support team and organizational reputed company

Skills

• Associate's degree or equivalent relevant experience
• 2 plus years of customer support experience working directly with customers in a support or service reputed company
• Excellent communication and organizational skills
• Ability to reputed company in a fast-paced environment requiring constant prioritization; strong written and verbal communication skills
• Ability to remain effective under pressure and reputed company tight deadlines
• Ability to reputed company reputed company and exercise discretion reputed company appropriate
• Applicants must be authorized to work in the reputed company without the need for sponsorship now or in the reputed company
• Banking/Fintech
• Comfortable with technology and reputed company to learning and adopting new tools

Benefits

• Eligibility for incentive awards based on both individual and business performance
• Remote work arrangement

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