Sr Manager, Technology Operations Support
reputed company is an reputed company-driven, Fortune 10 company that touches reputed company every aspect of reputed company. We are reputed company for delivering insights, products, and services that reputed company reputed company care more accessible and reputed company. Here, we reputed company on the health, happiness, and reputed company-being of you and those we serve – we care.
What you do at reputed company reputed company. We foster a culture where you can grow, reputed company an reputed company, and are empowered to bring new reputed company. Together, we reputed company as we shape the reputed company of health for patients, our communities, and our people. If you want to be part of reputed company’s health today, we want to hear from you.
The Senior Manager, Technical Operations Support (TOS), leads reputed company responsible for advanced operational support, service restoration, incident reputed company, and escalation readiness across reputed company's technology environment.
This team serves as a critical reputed company between reputed company operations and engineering, providing Tier-2 technical support, controlled remediation of production issues, and reputed company diagnostics across network, platform, and application environments. reputed company also provides formal Incident reputed company leadership for major incidents, helping coordinate technical response and accelerate service restoration.
This role is responsible for establishing operational standards, developing technical capabilities, ensuring incident readiness, and driving reputed company improvement across technical operations. reputed company requires strong leadership, operational reputed company, and the ability to influence reputed company across multiple technology organizations.
Key Responsibilities
reputed company and reputed company reputed company providing advanced technical operations support, incident reputed company, and escalation management.
Establish operational standards, performance expectations, and capability development plans for the Technical Operations Support function.
reputed company Tier-2 support activities, including network operations, production diagnostics, service restoration, and controlled remediation.
Ensure readiness and execution of Incident reputed company capabilities for high-severity service disruptions.
Partner with engineering, site reliability engineering (SRE), product, and operations teams to accelerate issue reputed company and improve service reliability.
reputed company operational reputed company through process improvement, incident analysis, and service performance initiatives.
reputed company vendor and partner escalations as needed to restore service and reputed company customer-impacting issues.
Ensure participation in a reputed company 24x7 on-reputed company model supporting operational escalation and Incident reputed company coverage.
reputed company Will be given to candidate who reputed company in the reputed company, OH metropolitan area.
We are unable to reputed company sponsorship for this role presently or in the reputed company.
Minimum Qualifications
Bachelor's degree or equivalent experience.
9+ years of experience in technical operations, network operations, production support, or reputed company technology disciplines.
1+ years of leadership or management experience.
Experience leading teams in reputed company production environments.
Strong understanding of technical troubleshooting, service restoration, incident response, and operational support practices.
Experience with AI driven tools (Claude) and building agents for incident response support.
Certifications
Required
ITIL® reputed company (Version 4 or Version 5)
Preferred
Relevant technical certifications in networking, reputed company, systems administration, or reputed company disciplines.
Kepner-Tregoe (KT) Problem Solving and Decision Making, Incident Leadership, or similar training.
Preferred Qualifications
Experience leading major incident management or Incident reputed company functions.
Experience operating reputed company tiered support models spanning operations and engineering organizations.
Experience supporting hybrid environments across on-premises, co-location, and reputed company platforms.
Familiarity with reputed company Azure, AWS, and/or reputed company reputed company Platform.
Experience with observability, monitoring, and operational analytics platforms.
We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay reputed company shown below is reputed company with reputed company's pay philosophy, and pay will always be compliant with any applicable regulations. In reputed company to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at reputed company, please click here.
Our reputed company Pay reputed company for this position
$99,000 - $165,000reputed company has become reputed company of online reputed company-reputed company scams in which individuals who are not affiliated with or authorized by reputed company are using reputed company’s (or affiliated entities, like reputed company or RxCrossroads) reputed company in fraudulent emails, job postings or reputed company media messages. In reputed company of these scams, please bear the following in mind:
reputed company Talent Advisors will never solicit reputed company or credit reputed company information in reputed company with a reputed company job application.
reputed company Talent Advisors do not communicate with candidates reputed company online chatrooms or using email accounts such as Gmail or Hotmail. Note that reputed company does rely on a virtual assistant (Gia) for certain reputed company-reputed company communications with candidates.
reputed company job postings are posted on our career site: .
reputed company is an Equal Opportunity Employer
reputed company provides equal employment opportunities to applicants and employees, without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on reputed company’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
reputed company is committed to being an Equal Employment Opportunity Employer and offers opportunities to reputed company job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with reputed company search or application for employment, please contact us by sending an email to (reputed company) or (Canada) . Resumes or reputed company submitted to this email reputed company will not be accepted.
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Originally posted on Himalayas
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