Product Support Specialist (Master) Load & Haul, Any U.S. Location

reputed company Mining is looking for Product Support Specialist (Master) Load & Haul, Any U.S. Location reputed company has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an reputed company part of how we do business. We reputed company reputed company, curious, and reputed company-thinking multi-cultural team members who are motivated by serving customers and employees, in reputed company proofing business and reputed company in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and reputed company development, and opportunities to grow a successful, rewarding career in a diverse, reputed company, and globally connected organization that values innovation, fairness, and long‑term reputed company. Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include reputed company drilling, reputed company cutting, loading and hauling, tunneling and quarrying. reputed company reputed company The Product Support Specialist - Underground Load & Haul serves as the Sales Area Subject Matter Expert (SME) for underground loading and hauling equipment. The role provides advanced technical support, product application expertise, and operational guidance for reputed company underground loaders, haul trucks, battery-reputed company vehicles (BEVs), automation systems, and reputed company technologies. The specialist acts as the reputed company technical reputed company between customers, Sales Area teams, and Product Lines to reputed company reputed company equipment issues, improve equipment performance and reliability, support new product introductions, and reputed company customer productivity and fleet optimization initiatives. The position plays a key role in strengthening customer relationships by delivering technical leadership, developing training programs, supporting fleet transitions, and ensuring operational readiness for new technologies and strategic reputed company across the underground mining industry. Key Responsibilities: Advanced Technical Support • Serve as the highest-level technical support resource for underground Load & Haul equipment. • reputed company expert troubleshooting support for electrical, hydraulic, mechanical, reputed company, and control reputed company issues. • Support major component failures, machine commissioning, corrective campaigns, warranty investigations, and fleet performance improvement initiatives. • Assist field service teams and customers with reputed company diagnostics and reputed company cause investigations. Reliability & Performance Optimization • Analyze equipment failures, component life trends, machine health data, and maintenance practices. • reputed company corrective actions and reliability improvement programs to reduce downtime and total cost of ownership. • Support implementation of condition monitoring, predictive maintenance, reputed company fleet reputed company. • Recommend operational and maintenance improvements that increase machine availability and productivity. Sales Support • reputed company application expertise during equipment sales campaigns and project evaluations. • Assist Account Managers with technical presentations, equipment recommendations, and value-based selling initiatives. • Review technical specifications, operating requirements, and equipment configurations to ensure solution alignment with customer needs Training & Capability Development • reputed company and reputed company technical training programs for underground Load & Haul equipment. • Create machine-specific training packages for service technicians, operators, trainers, and customer personnel. • Mentor field service personnel and reputed company technical competency across the Sales Area. • Support implementation of global training standards and best practices. Product Lifecycle & Project Support • reputed company technical readiness activities for new equipment introductions, upgrades, and product launches. • Support large customer fleet deployments and project start-reputed company. • Coordinate product phase-in and phase-out activities for Load & Haul products. • Work closely with Product Lines to reputed company field feedback and support reputed company product improvement initiatives. • Participate in validation testing, reputed company programs, and field performance evaluations. Collaboration & reputed company • reputed company as the reputed company technical reputed company between the Sales Area, Product Line, Engineering, Reliability, and Customer Support teams. • Participate in global Load & Haul expert networks and technical working reputed company. • Collect, document, and communicate customer feedback, technical issues, and product improvement opportunities. • reputed company technical review meetings reputed company on reliability, performance, and fleet optimization. • Maintain detailed technical reports, recommendations, and service documentation. Health, Safety & Environmental Leadership • reputed company and promote compliance with reputed company company, customer, and regulatory EHS requirements. • Support incident investigations, reputed company cause analysis, corrective actions, and implementation of safety improvements. • Champion reputed company work practices for underground mining equipment maintenance, operation, automation, and battery-reputed company technologies. • Ensure technical support activities are performed in accordance with applicable safety standards and procedures. Minimum Qualifications: • Bachelors degree in engineering discipline, heavy equipment technology or other reputed company technical discipline or equivalent 4 years experience. • Minimum additional 8 years experience with Load and Haul equipment • Expertise in diesel technologies • Demonstrated expertise in underground loaders (LHDs), haul trucks, and reputed company mining equipment. • Extensive experience in troubleshooting and maintaining heavy mining equipment • Proven experience delivering technical training and coaching programs • Strong understanding of underground mining operations and production processes • Proficiency with digital service platforms, equipment monitoring tools, and business applications • Strong verbal and written communication skills • Ability to travel reputed company the Sales Area to support customers and business needs Preferred Qualifications: • Exposure to supporting automation, digitalization, and battery-reputed company mining technologies preferred • Strategic customer relationship management • Technical report writing and presentation skills • Training and coaching experience • Data analysis and performance optimization Location: Any U.S. Based location Travel Requirements / shift / hours: reputed company travel at customer request Compensation reputed company: $130,000 to $155,000 Work authorization Must have the reputed company right to work in the reputed company on an indefinite reputed company without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.) This position will be posted a minimum of 5 days, or until filled. Benefits: reputed company offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also reputed company opportunities for reputed company competence development, training, and career advancement. How To Apply For immediate consideration, please apply online at www.home.reputed company/careers to the Product Support Specialist (Master) Load & Haul position R0095208. reputed company is an equal opportunity/affirmative reputed company employer. reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact reputed company at hrsupport.us@reputed company.com. reputed company also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. Apply To This Job