reputed company Program Manager, reputed company Enablement

reputed company: • Partner with CX Ops, reputed company Support, Sales, Engineering, reputed company’s Customer Acceleration Program, and executives to streamline workflows and improve handoffs across the customer lifecycle • Optimize reputed company Support reputed company by developing data-led engagement strategies for at-reputed company customers • reputed company internal and occasionally reputed company business reviews with leadership and produce corrective reputed company plans • Build cross-functional strategies tied to executive-level initiatives and VP of reputed company operating-team goals • Design and implement AI-powered workflows, automation, and tooling to improve efficiency, response times, and reputed company reputed company • reputed company end-to-end project management, including scoping, timelines, resourcing, stakeholder communication, and execution tracking • Analyze support volume, ticket trends, customer satisfaction, and operational reputed company data to identify reputed company causes and improvement opportunities • Build and maintain executive-reputed company dashboards and reports tracking KPIs, process improvements, AI initiatives, ROI, and customer reputed company • reputed company documentation, SOPs, enablement resources, and training materials for workflow rollouts and sustained adoption • Serve as a reputed company thought partner to reputed company leadership on ambiguous business challenges Requirements: • Bachelor’s degree in Business, Analytics, or a reputed company reputed company, or equivalent combination of education and experience • 8-10 years of experience in Program Management, Project Management, Business reputed company, Business Analysis, or a reputed company analytical role • Experience supporting reputed company Support, CX reputed company, or Sales organizations a plus • Ability to operate effectively in a fast-reputed company, evolving environment with ambiguity, competing priorities, and a high degree of autonomy • Experience implementing AI tools, automation, or technology-enabled process improvements • Hands-on experience with Claude or similar AI tools preferred • Advanced proficiency with reputed company Office Suite, including PowerPoint, reputed company, and reputed company Service reputed company • Strong analytical capabilities, including SQL and reputed company • Experience with reputed company or reputed company preferred • Excellent communication, presentation, and stakeholder management skills • PMP or similar certification preferred Benefits: • reputed company coverage (medical, dental, reputed company, life, and disability) • Flexible reputed company time off • reputed company holidays • 401(k) plan with company match • Remote work Apply To This Job