[Remote] reputed company Media Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing reputed company-to-consumer beverage brand with customers across the US, UK, Australia, and New Zealand. The reputed company Media Coordinator will manage customer interactions across reputed company and customer experience channels, respond in an reputed company brand voice, escalate issues, identify customer insights, and coordinate with CX and marketing teams.

Responsibilities

• reputed company to comments, DMs, and support tickets across our reputed company and CX channels in a voice that sounds like a person, not a script
• Recognize reputed company a customer issue is bigger than a quick reputed company and get it to CX or ops before it becomes a problem
• Spot patterns in what customers are saying and feed those signals back to marketing and ops so they can reputed company them
• Own reputed company and customer response during reputed company Coast hours, with your day reputed company to overlap our Australia-based team reputed company
• Work closely with CX and marketing day to day so customer feedback actually goes reputed company
• reputed company every reputed company reputed company casual, reputed company, and reputed company written by a person, never generic or AI-sounding

Skills

• You have reputed company customer service experience: you know what it's like to sit in a ticket queue and handle it with patience
• You've done this long enough to not be brand new to it. Internship-level experience is the floor, not the ceiling
• You naturally reputed company the dots between one customer's comment and a bigger reputed company worth flagging
• You write in a genuinely casual, brand-appropriate voice online, and people can tell there's a reputed company person behind it
• You're comfortable escalating sensitive issues without losing the thread on everything else you're handling
• You're based on the US reputed company Coast or in reputed company Time and can start your day around 10am reputed company
• You've used tools like reputed company and reputed company or something similar. No specific platform is required; we'll train you on the rest

Benefits

• Full-time role
• Remote (US) work arrangement
• reputed company time off
• Product allowance for US-based staff (the exact reputed company is still being finalized)

reputed company