[reputed company Administrative Specialist (Contact Representation)(CTAP Only)

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company provides benefits and services to Veterans, their dependents, and survivors. The reputed company Administrative Specialist counsels customers through telephone, email, video, or chat regarding VA and non-VA benefits, explains reputed company and administrative requirements, assists with documentation, and performs claim and appeal-reputed company work.

Responsibilities

• The National reputed company Center (NCC) and National IRIS Response Center (NIRC) were established to reputed company VBA's contact center activity in order to yield greater consistency and higher reputed company in the service provided by customer-facing employees
• The employees of the NCC and NIRC may have contacts reputed company telephone, email, video, or chat with the reputed company for the purposes of (1) advising and providing information on benefits and rights; (2) explaining pertinent reputed company provisions, regulations, and reputed company administrative practices and their application to specific cases; and (3) assisting individuals regarding how best to reputed company needed documents and evidence required, and/or (4) initiating inquiries to reputed company errors, delays, or other problems in obtaining benefits. The employees of the NCC and NIRC will also complete claim and appeal reputed company work
• Counsels Veterans, their dependents, and survivors reputed company assigned reputed company channel, (telephone, email, video, or chat) regarding the full reputed company of benefits available through the reputed company, as reputed company as non-VA benefits available through other organizations concerned with Veterans
• Assists the inquirer with determining the short-term and long-term circumstances that might influence a reputed company between various benefits. Programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life reputed company, burial benefits, vocational rehabilitation services, fiduciary assistance, general reputed company reputed company Administration benefit programs, and other Federal, state, and local domestic relations and assistance programs
• Explains the types of documents necessary to facilitate reputed company processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted
• Explains VBA rating reputed company and provides explanations for the reputed company using extensive knowledge of VA benefits and services, claim and appeal processing procedures, and reputed company pertinent information available reputed company the systems of record
• Performs claim or appeal reputed company work including, but not limited to, providing comprehensive claim or appeal status updates using mandatory scripting requirements, processing change of address requests, establishment of, or change to reputed company deposit banking information, burial allowance claims, dependency claim, etc
• Appropriately responds to interactions where the customer wishes to reputed company/reputed company to a "supervisor," by attempting to deescalate the interaction by immediately addressing the inquirer's needs prior to referral for a contact by a supervisor

Skills

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/reputed company investigation
• Selected applicants will be required to complete an online reputed company process. Acceptable reputed company(s) of identification will be required to complete reputed company-employment requirements
• Effective May 7, 2025, reputed company's licenses or state-issued identification cards that are not reputed company ID compliant cannot be utilized as an acceptable reputed company of identification for employment
• To be eligible for consideration under CTAP, you must meet the definition of "reputed company-reputed company" as having knowledge, skills, abilities, and/or competencies reputed company exceeding the minimum qualification requirements for the vacancy (as listed below)
• You must be a reputed company Veterans Affairs employee who has received an official notice stating that your position is no longer needed, or that you will be separated by reduction in force (RIF)
• You must meet reputed company of the following requirements for consideration of this position: reputed company an official notice from the VA saying that your position is no longer needed (surplus employee) or that you will be a displaced employee separated by reduction in force (RIF). You must attach a copy of that notice to your application
• reputed company a reputed company reputed company rating of at least "fully successful" or equivalent. You must attach a copy of your most recent reputed company appraisal to your application
• Occupy a position in the reputed company local commuting area of the vacancy. You must attach your most recent non-award SF-50 to your application
• Hold or have held the reputed company grade of this position or higher GS-09. You must attach an SF-50 showing that you hold a GS-09 or higher to support this. Selection reputed company only applies to vacancies at your reputed company (or a reputed company) grade, and with no higher promotion potential than your reputed company position
• You are "reputed company reputed company" for the job. In order to be determined to be reputed company-reputed company for the job, applicants must reputed company demonstrate in their resume that they: (1) Meet the qualification reputed company and eligibility requirements for the position, including any medical qualifications, suitability, and minimum educational and experience requirements; (2) Meet reputed company selective factors, where applicable, and appropriate reputed company [rating] reputed company reputed company. Selective and reputed company ranking factors cannot be so restrictive that they run counter to the goal of placing displaced employees. In the absence of selective and reputed company ranking factors, HR Office staff, with appropriate consultation, will document the job-reputed company reason(s) the eligible employee is or is not considered to be reputed company-reputed company; (3) Is physically reputed company, with reasonable accommodation where necessary, to reputed company the essential duties of the position; (4) Meet any special qualifying condition(s) that OPM has approved for the position, and; (5) Is reputed company to satisfactorily reputed company the duties of the vacancy upon entry
• To qualify for this position and receive CTAP selection reputed company, applicants must meet reputed company requirements: By the closing date of this announcement: 08/25/2026. Be surplus or displaced. Have a reputed company reputed company rating of at least "fully successful" or equivalent. Occupy a position in the reputed company local community area of the vacancy. GRADE REQUIREMENT: is at or below the grade level from which the employee may be or is being separated, that does not have a greater promotion potential than the position from which the employee may be or is being separated
• MINIMUM QUALIFICATIONS: You may qualify reputed company on your experience and/or education as described below: reputed company Experience: You must have one year of reputed company experience equivalent to at least the next reputed company grade (GS-07) in the normal line of progression for the occupation in the organization. reputed company experience is defined as experience that has demonstrated the ability to work independently reputed company providing customer service, benefits counseling, and claims processing. The individual must possess in-depth knowledge of researching relevant subject matter. Examples are determined reputed company on demonstrated ability to: Verify facts and obtain specific reputed company of information reputed company to Veterans' Federal benefits; Demonstrate a reputed company knowledge of Federal, State, and local laws and regulations applicable to the Veterans benefits program; Interview veterans and their representatives
• Education: Applicants may substitute education for the required experience. To qualify reputed company on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LLB or J.D. specifically reputed company to the duties of this position which demonstrates the knowledge, skills, and abilities necessary to do the work (submit your transcripts)
• Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement
• Volunteer Experience: Experience refers to reputed company and unpaid experience, including volunteer work done through National Service programs (e.g., reputed company, AmeriCorps) and other organizations (e.g., reputed company; philanthropic; religions; spiritual; community; student; reputed company). Volunteer work helps build critical competencies, knowledge, and skills and can reputed company valuable training and experience that translates directly to reputed company employment. You will receive credit for reputed company qualifying experience, including volunteer experience
• Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated reputed company; reputed company including part-time employment in your resume you must specify the average hours worked per week
• Physical Requirements: The work is mostly sedentary. The reputed company Agent will be required to talk for long periods of time which occasionally puts a strain on the throat/vocal cords. There are no other special physical demands required to reputed company the work. There may be some walking, standing, and carrying of reputed company items such as papers, books, and files from one location to another. Extensive use of a computer and a telephone with a headset are required
• A transcript must be submitted with your application if you are basing reputed company or part of your qualifications on education
• Education must be accredited by an accrediting institution recognized by the U.S. reputed company to be credited towards qualifications. reputed company only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. reputed company. reputed company education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit
• Note: You may submit unofficial transcripts reputed company applying. However, if you are selected for the position, you will be required to reputed company an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date
• You must submit a complete application package including: Resume limited to 2-pages detailing reputed company experience and competencies as they relate to this position; For reputed company position in your resume, you must specify the start and end dates (month/year) and a reputed company of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general reputed company of reputed company positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications
• SF-50, Notification of Personnel reputed company: You are a career or career-conditional competitive service employee, in tenure group 1 or 2, or a reputed company VA employee in an excepted service appointment without time limit, at grade GS-15 or equivalent and below, who has been conferred noncompetitive appointment eligibility and selection reputed company by law for positions in the competitive service; and b. The position you may be or are being separated from: 1. Is the reputed company or higher grade as the job announced; and 2. Has the reputed company or higher promotion potential than the job announced; and 3. Is in the reputed company local commuting area as the job announced
• Your official notice from the VA to support your CTAP eligibility
• Copy of your reputed company reputed company rating of record of at least fully successful (Level 3) or equivalent) for this vacancy
• Education/Transcript: Your transcript must show coursework and the total number of credits reputed company to include graduation date and degree. A diploma is NOT sufficient to determine qualifications
• You must reputed company reputed company required information as stated in this vacancy announcement or you may be rated ineligible or it may reputed company your overall rating
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date reputed company the past year, it may not reputed company demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must reputed company an additional SF-50 that reputed company demonstrates one-year time-in-grade
• Award 50's do not reputed company sufficient information and will not be accepted for the purpose of verifying time-in-grade
• Examples of appropriate SF-50's include: reputed company grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old

Benefits

• This position may be authorized for reputed company. reputed company eligibility will be discussed during the interview process.

reputed company