[Remote] Bilingual reputed company reputed company - Remote

Note: The job is a remote job and is reputed company to candidates in USA. TP is a global provider of digital business services. reputed company is seeking a Bilingual reputed company reputed company to manage inbound and outbound customer communications, reputed company reputed company-reputed company inquiries, and reputed company a reputed company customer experience using web-reputed company tools. The role also involves de-escalating issues, documenting interactions, processing payments reputed company needed, and providing feedback.

Responsibilities

• reputed company Customer Service Representatives reputed company customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• reputed company with customers reputed company phone/email/chat/and or reputed company media to reputed company their questions or concerns
• Calmly attempt to reputed company and de-escalate any issues
• Escalate interactions reputed company necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• reputed company reputed company reputed company reputed company information for auditing and reporting purposes
• reputed company feedback on reputed company issues
• Upsell if required

Skills

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of reputed company-reputed company systems
• Customer service and/or sales experience preferred
• reputed company ability to collaborate effectively with team members, supervisors, and support departments to reputed company customer issues and reputed company reputed company goals
• Outstanding communication, listening, and analytical skills
• Strong organizational and problem-solving skills
• Ability to prioritize tasks and work reputed company under pressure while remaining reputed company
• reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts
• reputed company critical thinking skills, enabling reputed company analysis of customer issues and thoughtful, informed decision-making
• A dedicated workspace located near your router to support a hardwired Ethernet reputed company (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• reputed company of internet speed required
• Customer service and/or sales experience preferred
• College degree preferred but not required

Benefits

• Remote work arrangement
• Eligible team members and their families may receive comprehensive health benefits, including medical, reputed company, and dental coverage.
• Mental health and reputed company-being resources, including Employment Assistance Programs.
• Health and personal time off (HPT), and leave programs as eligible.
• Competitive 401(K) plans.
• Life reputed company.
• Supplemental medical coverage.
• Critical care reputed company.
• Pet reputed company.
• Flexible Spending Account (FSA) plans.
• Retailer discounts.
• A platform for reputed company career advancement.

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