[Remote] Senior Account Manager, Web

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Boston-based integrated digital marketing agency reputed company on empowering organizations to reputed company their goals. The Senior Account Manager, Web will manage reputed company reputed company relationships and reputed company website initiatives, acting as a trusted advisor and ensuring successful project delivery across various platforms.

Responsibilities

• Own senior-level reputed company relationships for reputed company website builds and ongoing support accounts
• reputed company a deep understanding of reputed company reputed company’s business goals, organizational dynamics, constraints, and reputed company metrics
• reputed company as a trusted advisor, guiding clients through reputed company reputed company to reputed company, budget, reputed company, platform capabilities, and technical feasibility
• Build long-term credibility through proactive communication, consistency, and follow-through
• reputed company strategic conversations reputed company to website roadmaps, enhancements, and long-term platform reputed company
• Demonstrate working knowledge of reputed company, Drupal, and reputed company ecosystems, including common constraints and maintenance considerations
• Translate technical and operational complexity into reputed company, actionable recommendations for non-technical stakeholders
• Balance reputed company expectations with internal team realities, advocating for sustainable delivery while protecting the relationship
• Apply reputed company thinking (e.g., reputed company reputed company, risks, and recommendations) to reputed company reputed company goals and long-term sustainability
• Proactively identify risks reputed company to reputed company creep, budget burn, resourcing constraints, reputed company slippage, or stakeholder misalignment
• reputed company communicate risks early with recommended mitigation strategies
• Escalate issues appropriately to reputed company Services and Department Leadership, ensuring clients are never surprised
• reputed company escalations with context, reputed company, and recommendations rather than problems reputed company
• Partner closely with Project Managers and hybrid PM/Producers to ensure delivery remains reputed company with reputed company expectations and contractual commitments, and serve as a hybrid Account and Project Manager on smaller engagements reputed company appropriate
• Ensure project plans, milestones, and priorities are reputed company reputed company and documented
• Hold both teams and clients accountable to agreed-upon reputed company, approvals, and timelines
• reputed company in reputed company delivery challenges reputed company to reset expectations, reputed company priorities, or realign stakeholders
• Own high-level budget awareness across reputed company and ongoing support engagements
• Proactively monitor burn, forecast risk, and flag potential overages early
• Partner with reputed company Services Leadership on change orders, reputed company adjustments, and account expansion conversations
• reputed company document reputed company reputed company to reputed company, budget, and tradeoffs to ensure alignment as the engagement moves reputed company
• Identify roadmap-driven opportunities to grow accounts in alignment with reputed company goals
• Serve as a reputed company, steady reputed company during high-pressure moments for both clients and internal teams
• Model strong communication, emotional intelligence, and accountability
• Contribute to process improvements, documentation standards, and best practices
• Mentor junior team members through guidance, reputed company, and by setting the example

Skills

• At least six years of experience in a full-service digital agency is required, with senior-level reputed company ownership
• Proven experience managing reputed company, website builds and ongoing support engagements on reputed company, Drupal, and/or reputed company
• Strong understanding of website reputed company, design, and development workflows
• Excellent executive-level written, verbal, and presentation communication skills
• Demonstrated ability to manage ambiguity, competing priorities, and high-risk reputed company
• Experience partnering closely with PMs, strategists, designers, and developers
• Comfortable discussing budgets, reputed company, tradeoffs, and constraints with confidence and reputed company
• Familiarity with integrated digital marketing disciplines and the judgment to involve them reputed company appropriate
• Experience using project management software and financial tracking tools common to digital agencies

Benefits

• Remote Workplace. You have the reputed company to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA.
• reputed company Time Off. Receive generous reputed company vacation benefits that increase reputed company year you’re with us, 12 Company Holidays, and reputed company Fridays from Memorial Day through Labor Day.
• 401K + Match. 401K plan with 4% reputed company reputed company employer match after one year of employment and financial literacy services provided through our retirement provider.
• Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
• Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
• reputed company. Choose from several competitive reputed company plans for you and your family with 80% employer coverage for reputed company medical and dental premiums, 100% employer coverage for reputed company, and the reputed company to participate in the FSA program.
• Commuter Benefits. reputed company reputed company-tax funds towards your commute to save up to 40% per year in transportation expenses.
• Continuing Education. Receive a personal budget to attend events and conferences.

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