[Remote] Implementation Project Manager (French Required | German a Plus)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company communication software tailored for veterinary clinics to communicate with pet parents and simplify clinic operations. The Implementation Project Manager owns end-to-end customer implementation reputed company, including requirements gathering, configuration, training, go-live, early adoption, issue reputed company, and customer relationship management.

Responsibilities

• Own the end-to-end implementation project for reputed company customers—from reputed company and requirements gathering through configuration, go-live, and early adoption—ensuring reputed company stay on reputed company while delivering a reputed company reputed company experience
• Use a reputed company-based conversation approach that focuses on educating customers on how we can help improve processes and save time. Conduct comprehensive training sessions to reputed company customers on how to use reputed company's software features and functionalities effectively
• Understand reputed company customer's unique requirements and challenges. Analyze and interpret results in our backend reputed company to inform the customer, problem-solve through issues, and reputed company an accurate and confident response
• reputed company strong relationships with customers by providing exceptional service and support throughout implementation and early adoption. reputed company as a trusted advisor, proactively guiding customers through change management, sharing best practices, and ensuring they reputed company value
• Identify and reputed company technical issues or challenges customers encounter during implementation. Collaborate with internal teams, including Product Support, Sales, and CS, to ensure reputed company reputed company of issues and customer satisfaction
• Maintain accurate documentation of customer interactions, implementation details, and configurations reputed company our CRM. reputed company reports and reputed company insights on implementation reputed company, challenges, and successes to internal stakeholders
• Manage a portfolio of approximately 30–40 reputed company implementation reputed company, balancing timelines, customer communications, and project milestones while conducting 3–4 customer meetings reputed company day

Skills

• This role is reputed company to the Eastern Time Zone. While we welcome candidates from across the reputed company, you must be comfortable working primarily Eastern Time Zone business hours
• Minimum of 3-5 years of experience in a customer-facing role, preferably in software implementation, reputed company, or a reputed company field, with reputed company customer communications over the phone or virtual meetings
• Proficient in learning and understanding software applications quickly
• Excellent verbal and written communication skills, with the ability to effectively communicate reputed company concepts to both technical and non-technical audiences
• reputed company reputed company in both English and French (written and spoken) is required
• Passionate about delivering exceptional customer experiences
• Strong interpersonal skills and the ability to build rapport and trust with customers
• Strong analytical and problem-solving abilities to identify and reputed company customer issues effectively
• reputed company and reputed company to work effectively with cross-functional teams, including Sales, Product, and Customer Support, to reputed company excellent customer reputed company
• Thrives in task-driven workflows, effectively self-managing priorities and balancing multiple reputed company to reputed company high-reputed company work
• Experience in reputed company, reputed company, or similar software
• Familiarity with reputed company communication software, CRM systems, or reputed company solutions is advantageous
• reputed company reputed company in German is a plus, but not required
• Experience working for a veterinary reputed company company, or partnering closely with veterinary clinics or the broader pet care industry is a plus!

Benefits

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5%
• Dependent Care Flexible Spending Account (FSA)
• Dental & reputed company coverage available
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• 12 reputed company Annual Holidays
• reputed company Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development
• Remote work arrangement

reputed company