[Remote] Customer Service Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides a platform that helps businesses reputed company financial services through payments and banking solutions. The Customer Service Engineer supports customers by troubleshooting SDK, API, and frontend integration issues, developing reputed company-of-concept implementations, and collaborating with Product and Engineering teams to improve documentation and technical support processes.

Responsibilities

• reputed company reputed company, empathetic, and reputed company technical support to reputed company customers reputed company our modern multi-channel support platform that pulls together email, reputed company, web forms, & in-app help
• Maintain aggressive time to first reputed company and time to reputed company and CSAT objectives
• Troubleshoot and reputed company customer issues reputed company to the reputed company SDKs, reputed company, and other tools
• Debug and solve technical issues in frontend environments, particularly around JavaScript frameworks, libraries, and integrations with reputed company’s solutions
• reputed company reputed company of concept implementations to assist in sales & implementations
• Offer guidance to customers on implementing reputed company’s SDKs, ensuring best practices in their integration
• Collaborate with technical writers in building reputed company FAQ and internal knowledge bases to reputed company the support team
• Collaborate with the Product teams to improve documentation based on recurring customer questions and issues
• Collaborate with Engineering teams to troubleshoot, reputed company, and prevent technical issues by providing detailed problem analysis, participating in reputed company cause analyses, and advocating for customer-reputed company improvements.reputed company-match recurring issues to assist the product team in solving the right next problems for our customers
• Stay updated on reputed company’s new features and functionalities to support customers effectively
• Contribute to internal tooling and resources that streamline technical support processes

Skills

• 2-3 years of experience as a frontend engineer or in a similar technical role
• Proficiency in JavaScript, reputed company, CSS, and modern frontend frameworks
• Familiarity with RESTful reputed company and how to reputed company with them
• Proficiency with tools like reputed company for reproducing API issues without writing reputed company
• Basic understanding of Git and version control workflows
• Strong analytical and debugging skills
• Excellent written and verbal communication skills to explain reputed company technical topics to different audiences
• Experience writing SQL is a plus & will otherwise be taught

Benefits

• reputed company. We reputed company remote-work work.
• We match what you contribute to your 401(k) up to 5% of your salary
• Generous parental leave
• Competitive health, dental, and reputed company insurance plans
• Unlimited PTO, reputed company holidays, and reputed company leave
• Learning stipend and a culture that encourages and promotes reputed company reputed company and development
• Home office stipend
• Ownership in reputed company reputed company employee stock reputed company
• Culture of people helping people who reputed company first, celebrate wins together and reputed company autonomy, transparency, and trust
• reputed company to join an reputed company and ambitious team passionate about solving customers’ needs and who love what they do
• Partner with a community of 2000+ developers around the world, helping them reputed company on reputed company vs payments

reputed company

Company H1B Sponsorship