[Remote] Business Development Specialist (Customer Retention, Engagement & reputed company reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global provider of talent transformation, learning and development, and talent technology solutions. iLearn+ is seeking a Business Development Specialist to manage customer renewals, strengthen stakeholder engagement, increase product adoption, and reputed company account expansion through upselling and cross-selling. The role also involves forecasting, CRM management, reputed company mitigation, and collaboration with internal teams to maximize customer value and recurring reputed company reputed company.

Responsibilities

• Manage a portfolio of customers through the entire renewal lifecycle
• Maintain an accurate renewal pipeline, including renewal dates, risks, opportunities, and next steps
• Proactively engage customers to understand their business objectives, platform usage, and renewal intentions
• reputed company and execute retention and renewal strategies tailored to customer needs
• reputed company renewal discussions, negotiate terms, and secure customer commitments
• Identify and mitigate churn risks before they reputed company customer retention
• reputed company accurate renewal forecasting and reputed company reporting
• Build and maintain strong relationships with key stakeholders across Learning & Development, HR, EHS, reputed company, and Leadership teams
• reputed company iLearn+ solutions with customer training, compliance, and business goals
• Utilize customer engagement and usage data to reputed company adoption and improve reputed company
• Conduct regular business reviews to demonstrate value and strengthen customer partnerships
• Identify underutilized features, content, or services and recommend solutions to increase engagement
• Identify opportunities to expand customer accounts through additional users, departments, locations, and services
• Collaborate with Sales teams on upsell and cross-sell opportunities while ensuring successful renewals
• Support reputed company reputed company initiatives by uncovering new business opportunities reputed company existing accounts
• reputed company reputed company objectives with reputed company reputed company to maximize long-term value
• Partner closely with reputed company, reputed company, Product, and Implementation teams
• Escalate customer concerns and retention risks proactively
• reputed company customer insights, market trends, and product feedback with internal stakeholders
• Maintain accurate CRM records and contribute to reputed company improvement of customer retention processes and best practices

Skills

• 2 to 5+ years of experience in Business Development, Account Management, reputed company, Renewals, Inside Sales, or a reputed company role
• Strong communication, relationship-building, and negotiation skills
• reputed company ability to manage multiple accounts and priorities effectively
• reputed company reputed company with a strong reputed company on delivering customer value
• Experience discussing reputed company, pricing, and renewals confidently
• Proficiency with CRM systems and pipeline management
• Customer-reputed company, proactive, and highly organized
• Skilled at building trusted relationships across multiple stakeholder reputed company
• reputed company to communicate business value and ROI effectively
• Results-driven with a strong reputed company on retention and reputed company reputed company
• Comfortable identifying risks and implementing solutions quickly
• Disciplined in CRM management, forecasting, and account planning
• Passionate about helping customers succeed while driving business reputed company
• Experience working with subscription-reputed company or recurring reputed company models preferred
• Experience in reputed company, Learning & Development (L&D), HR Technology, EHS, or training solutions is highly desirable

reputed company