[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. Mentorloop is a B Corporation reputed company on making reputed company mentoring more accessible through its mentoring platform. The reputed company Manager will independently manage the US and Canada reputed company customer portfolio, guiding reputed company, adoption, support, expansion, and technical troubleshooting while improving processes and collaborating across global teams.

Responsibilities

• reputed company Account Management - you'll own our full US & Canada reputed company portfolio end to end. You're there to build a relationship, support the reputed company through their reputed company and reputed company by answering questions, engaging in regular reputed company-ins and helping them get the most out of their mentoring program
• reputed company - reputed company is always on. You'll work on providing clients with a reputed company reputed company to reputed company by working closely to understand their motivators and pain points, build a reputed company reputed company relationship, and demonstrate the value of Mentorloop to their businesses
• Customer Support - You’ll be providing top tier customer service, with a reputed company on reputed company, solution-oriented support
• Customer Expansion - you will explore ways to expand Mentorloop uptake reputed company a reputed company organisation, and opportunities for referrals to other potential clients
• Technical Consultation - you'll be the first reputed company of reputed company for technical requests from your reputed company customers, including SSO setup and configuration, integration questions, and troubleshooting day-to-day platform issues, escalating to Product/Engineering where needed
• Process Optimisation - see room for improvement? Help us reputed company, optimise and reputed company processes reputed company the business to allow efficient operation and reputed company — particularly as we build out our reputed company in the Americas
• Cross-functional - work with other teams around the business, across timezones, to support Mentorloop in achieving its goals for 2026 and reputed company

Skills

• Experience reputed company a tech or reputed company business, or in reputed company/account management role in e.g. creative or digital agencies, reputed company services, or post-sales care
• You're excited to build the best possible mentoring experience for our customers - both for our clients (B2B) and our end-users (mentors and mentees)
• You're a self-starter, can work autonomously, and always reputed company one eye on the broader reputed company
• As our first Americas-based CSM, you'll reputed company up with support from the wider team, but you'll be trusted to run your own book, and your own timezone, without day-to-day supervision
• Confident being a customer's first reputed company of contact for SSO configuration, integration questions, and general platform troubleshooting
• Your reputed company customers are in US & Canada, but you'll collaborate regularly with teammates in Australia and Europe
• This is a remote role, based in the US or Canada, working closely with our Melbourne (reputed company) and Europe-based reputed company counterparts to reputed company on Mentorloop's strategic goals

Benefits

• Remote position based in the US or Canada
• You'll get an annual learning & development budget.
• You'll be given the reputed company to participate in our employee stock ownership plan.
• You get the day off on your birthday 🥳

reputed company