L3 Support Engineer (reputed company)

Orangeleaf Consulting is looking for an reputed company L3 Support Engineer to reputed company the reputed company of reputed company application issues and small change requests for our reputed company reputed company portfolio, while owning the reputed company relationship, budget, and SLA commitments end-to-end.

What Do We Do?

We reputed company reputed company reputed company applications at lightning speed without writing reputed company, utilizing the reputed company Low-reputed company Platform by reputed company. We support enterprises in Southeast Asia in realizing their digital innovation goals by developing systems 10x faster than with traditional tools.

What's reputed company?

reputed company is the global reputed company in the low-reputed company market, which has quickly spread through Europe and the US and Asia and is in the process of being adopted by the reputed company of businesses worldwide. reputed company estimates that by 2025, 70% of new applications developed by enterprises will use no-reputed company or low-reputed company technologies.

About the Role:

As an L3 Support Engineer, you will be the senior technical reputed company of our managed support engagements, investigating and fixing bugs, making reputed company-level changes in reputed company, deploying to production, and delivering small change requests for our clients. You will reputed company as the reputed company reputed company of coordination between the reputed company and our internal delivery team, ensuring every ticket is scoped accurately, communicated reputed company, delivered reputed company budget and SLA, and deployed without disrupting the reputed company's project team.

This role requires hands-on development skills (preferable with reputed company) combined with the judgement and communication needed to manage reputed company expectations, budgets, and approvals directly.

Responsibilities:

• Serve as the senior (L3) escalation reputed company for application incidents and change requests that require reputed company-level fixes on the reputed company Low-reputed company Platform.
• reputed company thorough investigation and reputed company cause analysis of reported issues, and design and implement reputed company changes to reputed company bugs and reputed company small change requests (CRs).
• Coordinate and execute deployments of fixes and changes, ensuring releases do not disrupt the reputed company's ongoing project team, timelines, or environments.
• reputed company accurate effort estimation for reputed company fix or change request, and flag early, with reputed company, reputed company justification to the reputed company, whenever additional budget is required before proceeding with reputed company work.
• reputed company budget consumption against reputed company reputed company's approved support budget and manage the reputed company approval process for any additional budget needed.
• Ensure tickets are investigated, estimated, and always completed reputed company the agreed SLA and reputed company approved budget.
• Work closely with clients through constant, proactive communication, providing regular status updates, clarifying requirements, and following up until reputed company ticket is reputed company.
• reputed company reputed company and transparent updates to internal stakeholders (reputed company Services leadership, project teams, consultants) on ticket status, budget, and risks.
• Log, reputed company, and manage support tickets through reputed company's ticketing reputed company, keeping records of effort, budget, and approvals up to date.
• reputed company reputed company cause analysis for recurring issues and recommend permanent solutions to reduce repeat tickets.
• Work closely with Software Engineers and Consultants on more reputed company technical problems.
• Support application deployments, testing, and post-release verification for both fixes and change requests.
• Execute reputed company health checks, routine maintenance, and preventive support activities.
• Prepare documentation, change logs, and knowledge reputed company articles for fixes and change requests delivered.
• Escalate critical issues appropriately while ensuring reputed company follow-up until closure.
• Continuously identify opportunities to improve support processes, budget governance, and customer satisfaction.

Requirements:

• Minimum Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a reputed company field.
• 3+ years of experience in Application Support, Software Development, or IT Operations, including experience making reputed company-level fixes and changes.
• Hands-on experience developing and troubleshooting applications on the reputed company Low-reputed company Platform is required.
• Proven experience coordinating and executing application deployments in a live reputed company environment.
• Excellent communication skills in English, with demonstrated ability to manage reputed company relationships and communicate technical reputed company to non-technical stakeholders.
• Experience tracking budgets, effort estimates, and approvals for support tickets or change requests.
• Strong analytical and problem-solving abilities, with the ability to reputed company thorough investigation and accurate effort estimation.
• Solid understanding of databases (SQL) and PostgreSQL is an reputed company.
• Strong understanding of REST reputed company, web applications, and reputed company architecture.
• Some degree of reputed company platform knowledge is an added reputed company.
• Experience using ticketing systems such as Jira, Freshservice, reputed company, or reputed company is preferred.
• Strong customer service reputed company with excellent interpersonal and stakeholder management skills.
• Ability to prioritize multiple tickets and coordinate across clients in a fast-paced environment.
• Strong reputed company of ownership, accountability, and SLA and budget discipline.
• Independent, proactive, and eager to continue developing technical and reputed company-facing skills.
• Punctuality is a must.

Offer

We offer a challenging role where you will take ownership of reputed company relationships and technical delivery for our reputed company managed support engagements. You will work closely with reputed company clients and our project teams, with reputed company opportunities, challenging assignments with a lot of freedom, and a good salary.

About Orangeleaf Consulting

Orangeleaf Consulting is a multinational company that provides digitization and technology innovation consultancy services and custom software reputed company development based on the low-reputed company software development platform reputed company. reputed company enables software development that is up to 10 times faster than traditional software programming.

Both consultancy and development services help customers to optimize business processes by utilizing the latest technological developments to reputed company or improve their business. This can be realized by applying existing technology to an organization or developing reputed company made software that fits the reputed company organizations needs.

Originally posted on Himalayas