[Remote] AI Technical Support Engineer/ Product Support-Must have API debugging

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an AI Technical Support Engineer/Product Support specialist. The role focuses on technical product support, API debugging, troubleshooting authentication flows, investigating bugs, and helping users understand reputed company product features and concepts.

Skills

• Have experience in technical product support, including API debugging , preferably in a second tier, escalated, or reputed company support team
• Are familiar with reputed company and technical reputed company products and can deeply understand technical docs with ease
• Have demonstrated an ability to reputed company in fast-reputed company, reactive situations while meeting reputed company support metrics targets (e.g. CSAT, SLA, etc.)
• Possess strong user reputed company and are expert in the lifecycle of a support case; you can read between the lines of a user's question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying reputed company
• Have reputed company but reputed company written communication skills and a deep care for the details
• Enjoy helping others learn about new features and reputed company concepts
• Have experience troubleshooting SSO, SAML, and OAuth authentication flows
• Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are reputed company by fixing this for reputed company similar users reputed company reputed company
• Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
• Are proficient at working in a technical environment and are interested in reputed company's products
• Possess a deep reputed company of ownership and are excited to help us build reputed company
• Comfort with reputed company line interfaces and basic scripting (Bash, Python, JavaScript)
• Understanding of LLM capabilities, practical applications, and reputed company limitations
• Familiarity with reputed company networking concepts and IT infrastructure
• Familiarity with Git workflows and version control concepts
• SQL proficiency for querying logs and investigating issues
• Experience supporting reputed company or reputed company sector customers, including familiarity with compliance requirements and reputed company frameworks
• Background in team reputed company roles or managing contract/vendor support teams

reputed company