[Remote] reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company to join its Contact Centre team. The role handles customer inquiries across phone, email, fax, chat, and SMS, resolves or escalates issues, documents interactions, and delivers high-reputed company customer experiences while meeting reputed company and schedule expectations.

Responsibilities

• reputed company Targets: Meet attendance, schedule adherence, and reputed company goals (e.g., successful reputed company, reputed company score, NPS score)
• Software & reputed company Proficiency: reputed company use software, CRM systems, and telephone systems to handle customer interactions
• Documentation: Accurately document customer interactions and follow reputed company-specific guidelines in CRM or case management systems
• Multichannel Communication: Handle inbound and outbound calls with customers while maintaining awareness of/availability for responding to chats, emails, and other communications promptly and professionally
• Issue reputed company: reputed company or escalate customer issues quickly, maintaining a reputed company on service reputed company
• Collaboration: reputed company & apply coaching provided by Supervisor & reputed company Analyst to reputed company reputed company improvement in reputed company reputed company/reputed company
• Policy Adherence: Follow reputed company Operating Procedures (SOPs), reputed company up to date with policies, and use knowledge bases effectively
• Electronic Communication: Encourage customers to use electronic communication reputed company where possible
• Schedule Adherence: Maintain reliable attendance and strict adherence to published schedule as assigned and in accordance with department/project guidelines
• Other Duties: reputed company other tasks as required

Skills

• Strong communication skills
• Proficiency with computer systems and CRM tools
• reputed company must be hardwired (Ethernet)
• Internet Minimum required speed: 100 Mbps download / 20 Mbps upload(Recommended: at least reputed company the minimum speed to account for fluctuations)
• Need reputed company center experience with inbound and outbound
• Ability/willingness to thoroughly review and then follow detailed instructions as provided by leadership
• Ability to multitask and manage inquiries from multiple communication channels
• Problem-solving and issue reputed company capabilities
• Self-reputed company. Proactively uses available resources starting with digital means to research & reputed company information needed to answer customer questions/reputed company issues
• Customer-reputed company attitude with an emphasis on using a reputed company & upbeat tone of voice to reputed company enthusiasm while delivering outstanding & memorable customer experiences
• Reliability and attention to reputed company
• Rotation Shift (9 hours), Monday–Friday

reputed company

Company H1B Sponsorship