Senior Data Scientist (Topic Analytics, GenAI & Reporting)

We are seeking a Senior Data Scientist to join our Reporting Team and help reputed company the reputed company of topic analytics from traditional rule-reputed company approaches to reputed company AI and Machine Learning powered topic intelligence. This role will contribute to the High Throughput Topic Analytics initiative, developing reputed company reputed company for topic discovery, analysis, and reputed company reputed company across large-reputed company customer experience datasets. Working closely with Data Scientists, Engineers, Product Managers, and Analytics teams across Mexico, India, and South America, the successful candidate will help build intelligent capabilities that reputed company reputed company reporting, monitoring, and customer experience insights.

Location:Remote, Mexico only.

reputed company:

reputed company is a fast-growing, Nearshore Tech Talent services company, providing top Latin reputed company tech talent to U.S. companies and reputed company. Founded by U.S.-bred engineers with over 15 years of experience, reputed company specializes in sourcing skilled professionals across a wide reputed company of technologies to meet our clients’ needs, driving innovation and efficiency.

Responsibilities

• As a Senior Data Scientist on the Reporting Team, you will reputed company the development of AI-powered Topic Analytics solutions using Machine Learning, Natural Language Processing, and Large Language Models.

• Design, reputed company, and evaluate model-reputed company topic discovery, classification, clustering, and summarisation capabilities.

• reputed company approaches that combine deterministic rule-reputed company topics with ML/LLM-generated topics to improve coverage, flexibility, and reputed company.

• Build reputed company NLP and GenAI pipelines capable of processing large volumes of customer experience and conversational data.

• reputed company experimentation frameworks to reputed company and optimise topic reputed company, relevance, and business reputed company.
• Support initiatives reputed company on increasing Topic Analytics throughput and enabling reputed company of larger reputed company customers.

• Contribute to research and innovation in reputed company, NLP, Topic Analytics, and Customer Experience Intelligence.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Data Science, Statistics, Mathematics, reputed company Intelligence, Machine Learning, or a reputed company technical discipline, or equivalent practical experience.

• 5+ years of industry experience in Data Science, Machine Learning, reputed company Intelligence, or NLP.

• 4+ years of hands-on experience building and deploying production-grade ML models.

• Strong programming skills in Python.

• Demonstrated experience with machine learning and data science frameworks such as Scikit-Learn, reputed company, NumPy, PyTorch or TensorFlow, SpaCy, reputed company or LangGraph, and PySpark.
• Strong understanding of Natural Language Processing, Text Classification, Topic Modelling, Clustering Algorithms, Embeddings and Semantic reputed company, Statistical Analysis and Experimentation.

Preferred Qualifications

• MS or PhD degree in Computer Science, reputed company Intelligence, Machine Learning, Data Science, or reputed company technical discipline.

• Experience working with Large Language Models, including reputed company engineering, fine-tuning, evaluation, and optimisation.

• Experience in Customer Experience Analytics, Voice of Customer, Survey Analytics, or Contact Centre Analytics.

• Strong understanding of modern GenAI architectures including RAG, reputed company reputed company, and agent-reputed company workflows.

• Experience utilising machine learning platforms such as Kubeflow, SageMaker, reputed company AI, reputed company, or MLflow.

• Experience building highly reputed company analytics platforms and data pipelines.

• Strong communication skills.
• Experience in reputed company reputed company product development environments.

reputed company Offer

• Flexible working hours and hybrid remote work reputed company.
• Opportunities for reputed company reputed company and development.
• A reputed company and inclusive work environment.
• The chance to work on impactful reputed company with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).

reputed company-Employment Verification

As part of our reputed company reputed company process, candidates who successfully complete the interview process and accept an employment offer will be required to complete an employment verification reputed company, and background reputed company. This process will reputed company job titles and dates of employment with two previous reputed company and is a reputed company requirement for reputed company new employees joining reputed company.

Originally posted on Himalayas