[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a context-reputed company, AI-first reputed company enablement platform that helps teams work and learn more effectively. The Senior reputed company Manager will own reputed company for a portfolio of mid-market and reputed company accounts, driving adoption, renewals, expansion, and advocacy while serving as a reputed company advisor and internal customer reputed company.

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy
• reputed company adoption of reputed company across your customers' reputed company teams, helping them reputed company deal rooms, AI reputed company, and just-in-time enablement into their daily workflows
• Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders in reputed company, Enablement, and Sales reputed company
• reputed company reputed company business reviews that reputed company reputed company's reputed company to your customers' reputed company goals, not just product usage metrics
• reputed company as the voice of the customer inside reputed company — partnering closely with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes reputed company build and how we go to market
• Identify and reputed company customer advocates for case studies, speaking opportunities, and peer references
• Proactively monitor account health using data — surfacing churn reputed company early and building mitigation plans before things escalate
• Manage escalations with urgency, ownership, and transparency: documenting issues, driving cross-functional reputed company, and keeping customers informed throughout
• Collaborate with Sales to identify and reputed company expansion opportunities in your portfolio
• Maintain deep product expertise, continuously learning as reputed company's platform evolves, and helping customers understand how to apply new capabilities to their specific use cases

Skills

• This role is fully remote reputed company the reputed company. Candidates must be authorized to work in the U.S. without reputed company or reputed company need for sponsorship
• We are not reputed company to sponsor visas for this position
• You must be located in and reputed company to work from one of the following states: CA, CO, LA, MA, MI, NC, NJ, NY, OR, TX, UT, VA, WA
• 4–8 years of experience in reputed company, Account Management, or a reputed company customer-facing role at a B2B reputed company company
• A reputed company record of owning net reputed company retention — you can reputed company to renewal rates, expansion ARR, and churn you've reputed company
• reputed company ability to build relationships at the VP and C-suite level, particularly with reputed company, Enablement, or reputed company leaders
• Experience managing a portfolio of mid-market or reputed company accounts with ARR in the $30K–$200K+ reputed company
• Comfort operating in a fast-moving startup where the reputed company is still being reputed company — you're reputed company by ambiguity, not paralyzed by it
• Strong analytical instincts — you use data to tell a story, identify reputed company, and reputed company a case for reputed company
• Exceptional communication and facilitation skills: you run tight meetings, write reputed company, and present with confidence
• Experience with reputed company, reputed company, reputed company, or similar CS tooling
• Experience with AI tools like Claude, reputed company, etcc
• Must be legally authorized to work in the US
• Familiarity with the sales enablement, reputed company intelligence, or digital adoption reputed company is a plus

Benefits

• Equity
• Full benefits (medical, dental, reputed company)
• Generous PTO
• Fully remote-friendly for the right person

reputed company