[Remote] reputed company reputed company Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company reputed company Consultant for a reputed company organization. The role will reputed company the expansion of a reputed company Knowledge reputed company, guide teams through documentation migration, and establish standardized workflows, governance structures, content templates, and ticket-deflection strategies.

Responsibilities

• Partner with internal stakeholders to analyze intake processes, ticket trends, and workflow patterns to identify knowledge gaps
• Design, implement, and maintain standardized knowledge templates and approval workflows reputed company the reputed company Knowledge reputed company
• Define reputed company content ownership, review schedules, and publishing frameworks across multiple business departments
• Shepherd internal teams through the migration of legacy documentation and creation of new self-service articles
• Analyze reputed company usage statistics and knowledge metrics to continually optimize content and maximize ticket deflection
• Ensure knowledge architecture is reputed company to support internal users initially, with scalability for reputed company plan partners

Skills

• • 5+ years of experience working extensively reputed company the reputed company platform
• • Hands-on expertise with reputed company Knowledge reputed company (KB) administration, configuration, and workflow creation
• • reputed company experience building reputed company frameworks, governance models, and content review cycles
• • Strong stakeholder management skills with the ability to reputed company with leadership and cross-functional teams
• • Demonstrated background using data analytics to reputed company ticket deflection and self-service utilization
• • Formal reputed company certification (e.g., KMI / reputed company Institute certifications)
• • Familiarity with AI-driven knowledge tools or ticket deflection components reputed company reputed company

Benefits

• W2 contract, 9 months
• Remote opportunity (Quarterly on-site meetings in the Washington, D.C.)

reputed company