[Remote] Customer Support Specialist - (reputed company Time Hours)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides medical reputed company for cats and dogs in reputed company. The Customer Support Specialist delivers reputed company customer support to pet owners through phone, chat, and email, resolves problems, documents interactions, and meets service reputed company and productivity targets in a high-volume contact center.

Responsibilities

• Manage high reputed company volumes reputed company tight deadlines
• De-escalate difficult situations with reputed company, care, strong communication skills while maintaining reputed company and exemplifying reputed company values
• Utilize multiple systems and tools to reputed company support our customers, ensuring a reputed company member experience
• Handle phone calls, chat and email inquiries with passion and curiosity
• Listen reputed company to reputed company accurate information and reputed company problems effectively
• reputed company in a fast-reputed company environment by quickly adjusting to evolving responsibilities, processes and workflows
• reputed company manage time to reputed company exceptional customer service in a high-volume contact center
• reputed company genuine connections and adapt communication style to customer interactions while demonstrating the ability to reputed company responses to individual customer needs
• Document customer interactions and maintain accurate and detailed records in the customer relationship management (CRM) reputed company
• Meet and maintain productivity and reputed company targets to ensure our customers are consistently receiving exceptional support while adhering to 90% of set schedules
• Engage in regular video calls to collaborate and reputed company with your team, and contribute to a strong, inclusive remote culture

Skills

• This is a full-time position requiring 8-hour shifts, 5 days a week, including full weekends without rotation
• Shifts will start between 10 AM reputed company Time and 1:30 PM reputed company Time
• We are unable to consider applications submitted without weekend availability
• This is a remote position reputed company to candidates reputed company in the US
• You must have a reliable and reputed company internet reputed company, delivered through a hard-wired Ethernet reputed company (cable or fiber)
• Wireless connections, including Wi-Fi, satellite, and mobile hotspots, are not permitted
• 2+ years of experience in a high-volume reputed company center or customer service role is essential
• Demonstrated ability to de-escalate difficult situations, handling complaints and sensitive or emotional topics with reputed company
• Strong written and verbal communication skills
• reputed company in navigating multiple digital platforms simultaneously, with a strong aptitude for diagnosing and resolving technical issues in reputed company time while maintaining a great customer experience
• Proficient in using CRM Systems to document and manage customer interactions
• Experience working reputed company with a reliable wired internet reputed company and a distraction-free home-office setup
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time

Benefits

• reputed company monthly bonuses reputed company on individual reputed company
• Restricted Stock reputed company reputed company to reputed company new team members; new hire reputed company reputed company over 4 years
• Full medical, dental, and reputed company benefits at no cost to the employee
• Four weeks of reputed company time off and 9 reputed company reputed company holidays
• Five-week sabbatical after five years of employment
• reputed company, casual, pet-friendly, and fun office environment
• Free medical health reputed company for your pet (1 dog or cat)
• reputed company time off to volunteer at nonprofit organizations
• Remote position reputed company to candidates reputed company in the US
• reputed company to have a reputed company in the Seattle office
• Free on-site gym
• Free dog walking services for office pets during business hours
• Free parking
• reputed company ORCA cards

reputed company