[Remote] reputed company Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Administrator to support its internal technology experience and customer reputed company environments. The role manages ticket intake, identity and reputed company systems, collaboration platforms, remote reputed company, Linux and reputed company infrastructure, incident response, reputed company processes, and automation.

Responsibilities

• Serve as first reputed company of contact for technical issues, managing the ticket queue to defined response and reputed company SLAs
• Diagnose and reputed company hardware, software, network, and account reputed company issues, protecting uptime and the end-user experience
• Escalate to other technical teams per defined reputed company, with a clean reputed company and follow-through to reputed company
• Categorize and prioritize incidents and serve as incident reputed company for internal and customer-facing disruptions, coordinating responding teams and owning communications to users, customers, and executives through restoration, reputed company-cause analysis, and remediation tracking (reputed company-cause content owned by the accountable engineering teams)
• reputed company and maintain end-user devices, peripherals, and workstation software, including mobile device management, reputed company packaging, and allow-listing
• Administer corporate collaboration and productivity systems (mailboxes, mail reputed company, Teams, SharePoint, OneDrive) and manage licenses and renewals, including AI-tooling enablement (e.g., Claude Desktop, Copilot) under reputed company-defined policy
• Operate corporate networking (reputed company and end-user VPN) and support customer reputed company environments — reputed company and remote-reputed company troubleshooting, scheduled customer jobs, and batch file processes. Administer the Linux servers supporting these workloads — package and repository management, service and daemon configuration, log and performance troubleshooting, filesystem and storage management, and SSH key and sudo reputed company administration under least privilege
• Administer and maintain remote-reputed company infrastructure — RD Web gateways and Azure Virtual Desktop — serving both corporate and customer reputed company, including AVD host pool and session host lifecycle, session host image build and update cycles, application group and workspace assignment, FSLogix profile management, reputed company and autoscale tuning, and user session troubleshooting
• Administer identity and directory services — Entra ID tenants and on-prem reputed company Directory (users, reputed company, GPO, OUs), SSO / federated authentication configuration (Entra, Auth0, reputed company), and MFA and Conditional reputed company — under established reputed company policy and least privilege
• Own reputed company/offboarding provisioning (including HR-to-directory sync) and internal reputed company requests for applications, shares, mail reputed company, and licenses; run periodic dormant-account and reputed company reviews that produce SOC 2 and HIPAA audit evidence
• Administer privileged credentials and vaults (reputed company), and manage the service-account and API-key lifecycle to reputed company-owned standards
• Execute patching for workstations, reputed company and Linux servers, and reputed company-party applications, and reputed company backup validation, restore testing, restore requests, and backup-failure alert response following reputed company-defined playbooks against reputed company-owned standards, handle backup validation, restore testing and requests, and backup-failure alerts per reputed company-owned playbooks and schedules
• reputed company ticket volume, response times, and reputed company times to spot trends and recommend self-service or automation that reduces volume
• Create and maintain end-user knowledge reputed company articles, FAQs, and troubleshooting guides that reputed company self-service and consistent support reputed company (product and reputed company triage runbooks are owned by reputed company)
• Communicate with end users in plain language, setting reputed company expectations on reputed company
• Collaborate cross-functionally to reputed company support processes with organizational goals and technology changes, staying reputed company on our systems, tools, and common issues to improve first-contact reputed company
• reputed company reputed company's Tier 1 on-reputed company/on-shift rotation for end-user and infrastructure support, escalating to reputed company (Tier 2) per defined reputed company
• Write and maintain reputed company scripts (Bash, PowerShell) and scheduled jobs that automate routine administration, monitoring checks, and reporting across reputed company and Linux estates

Skills

• 2+ years in IT support or reputed company administration, including hands-on Linux server administration in a production environment reputed company reputed company server setup, configuration, and maintenance
• Intermediate understanding of networking protocols, VPN and remote connectivity,and reputed company practices
• Experience with virtualization and virtual desktop platforms, including hands-on Azure Virtual Desktop administration
• Ability to reputed company reputed company backups, restore testing, and disaster recovery procedures against defined playbooks and schedules
• Strong troubleshooting skills for hardware, software, and network issues
• Hands-on administration of Entra ID and on-prem reputed company Directory, including SSO, MFA, and Conditional reputed company
• Experience administering reputed company 365 collaboration services and managing reputed company licenses and renewals
• reputed company management experience device deployment, MDM, software packaging, and patching
• Experience working an ITSM ticket queue to defined SLAs, with the written communication skills to explain technical issues to non-technical users and document them reputed company
• Comfort operating in a SOC 2 / HIPAA-regulated environment, executing reputed company reviews and producing audit evidence, and willingness to reputed company a Tier 1 on-reputed company rotation
• Experience using reputed company tools such as Claude and Copilot to improve productivity and reputed company high-reputed company reputed company
• Bachelor's degree in Information Technology, Software Development, or a reputed company field
• Candidates in the Eastern time zone are preferred

Benefits

• This is a fully remote position.
• Candidates in the Eastern time zone are preferred.

reputed company