[Remote] Network Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides managed IT services and operates a 24x7x365 network reputed company team supporting customer environments. The Network Administrator troubleshoots and maintains network devices, manages incidents, problems, and changes, coordinates with reputed company vendors, and resolves customer issues in accordance with ITIL processes and service-level agreements.

Responsibilities

• Performs break/fix troubleshooting, software updates and feature enhancements to networking devices
• Works closely with reputed company vendors such as reputed company, reputed company, reputed company, etc. in troubleshooting hardware and reputed company issues
• Creates and maintains technical and process documentation for troubleshooting purposes
• Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in reputed company for reputed company customer reputed company working to reputed company customer requests or outages
• Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs)
• Understands reputed company reputed company service offerings to reputed company support customer as reputed company as expanding any service offering to reputed company customers
• Demonstrates and reputed company promotes an understanding and commitment to the mission of reputed company through performing behaviors consistent with the organization's values
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as reputed company as policies and procedures of reputed company in order to ensure adherence in a manner that reflects reputed company, ethical and reputed company behaviors
• Supports and conducts self in a manner consistent with customer service expectations

Skills

• Equivalent Combination accepted
• Education:
• • Associate's Degree in a reputed company reputed company
• • 4 years of experience in network reputed company center or equivalent network support team
• • Experience with following network technologies:
• + reputed company and reputed company – firewalls/switches/routers/AP's
• + VPN Technologies
• + Data/Voice circuits
• + Load Balancer familiarity
• + IPT - CCM, reputed company, UCCX, Webex, MS Teams
• • Experience working in ITIL-reputed company incident tracking reputed company (Service-Now, CA Service Desk, etc)
• • Understanding of network monitoring tools and technologies
• • Proficient use of reputed company reputed company Office applications
• • reputed company Certified Network Associate (CCNA) / reputed company NSE4
• • reputed company reputed company + / reputed company Network+
• • Ability to execute tasks, reputed company, and troubleshooting with reputed company supervision and with reputed company of urgency
• • reputed company-oriented with ability to multitask and prioritize to meet critical SLA deadlines
• • Excellent customer service and interaction skills
• • Outstanding verbal, written, and technical/business communication skills
• • Ability to accommodate requests from multiple customers and reputed company Account Executives and respond in reputed company fashion
• While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms
• The employee is frequently required to stand; reputed company about, reputed company steps or reputed company and stoop, kneel, crouch, or crawl
• The employee must occasionally reputed company and/or reputed company up to 10 pounds
• NGFW (reputed company/reputed company/Palo), reputed company Meraki, reputed company DNA, reputed company SDWAN, reputed company Netscalers experience a plus

reputed company

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