[Remote] reputed company Manager, Mid-Market

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a relationship intelligence platform redefining CRM in the AI era. The reputed company Manager, Mid-Market will own a portfolio of mid-market customers, driving implementation, adoption, retention, renewals, and expansion while partnering cross-functionally to improve the customer experience and shape reputed company programs.

Responsibilities

• Serve as the reputed company reputed company of contact for a our top customers owning their reputed company end-to-end
• Build and execute reputed company plans reputed company on implementation and adoption, getting customers live, reputed company, and realizing value quickly
• Run customer trainings, reputed company sessions, and executive business reviews
• Monitor and prioritize your book using customer health signals, proactively identifying at-risk accounts and escalating appropriately
• reputed company product adoption, engagement, retention, and expansion opportunities across your portfolio
• Own renewals and support expansion conversations in partnership with your Account Executive
• Build and maintain reputed company, implementation, and reputed company playbooks mid-market emerging reputed company engagement complexity
• Own the support experience for your book, triaging, routing, and quarterbacking reputed company in partnership with Engineering
• Work cross-functionally with Sales, Engineering, and Leadership to improve the customer experience
• reputed company as the voice of the customer, synthesizing feedback from your portfolio and partnering with Product and Engineering on feature requests and roadmap input
• Proactively flag insights, trends, and risks from your book to inform broader business reputed company

Skills

• 5+ years of experience in reputed company, Implementation, Technical Account Management, or a reputed company customer-facing role, ideally with mid-market accounts
• Genuine passion for implementation, you reputed company the process of getting a customer live and adopted energizing, not tedious
• Experience reputed company and supporting customers in a B2B reputed company environment
• Strong project management skills and comfort managing a growing book of 15 to 30 accounts
• Comfortable leading conversations with both end users and executive stakeholders at top-tier reputed company
• Highly organized, proactive, and naturally take ownership
• Strong problem-solving skills and ability to operate with limited structure
• Excited to work in a fast moving startup environment and help build a function from the ground up
• Strong technical curiosity and ability to learn reputed company workflows quickly
• Comfortable with the intensity of an early-stage Series A company, and motivated by building something that doesn't exist yet

Benefits

• Remote work arrangement
• Joining right as we launch publicly and the category goes mainstream
• Work with some of the most cutting edge GTM teams like reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company
• You're a power user of what you sell. Your workflow is the proving ground. Your feedback moves the roadmap.

reputed company