[Remote] Partner reputed company Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of outsourced services and workforce solutions. The Partner reputed company Analyst will support Federal Partners by documenting grants management operations, identifying process and reputed company improvements, providing technical troubleshooting and customer support, and coordinating testing, issue reputed company, communications, and meetings.

Responsibilities

• Developing a comprehensive understanding of and documenting the Federal Partner’s grants management business and operational objectives, including roles and responsibilities, grants business functions, workflows, reports, and unique needs
• Identifying Federal Partner’s specific business process improvements and potential reputed company/service enhancements
• Assisting reputed company with pertinent communications to Federal Partners as it relates to their business process, reputed company updates, or other grants management news
• Assisting reputed company reputed company to implement the Partner-specific reputed company
• Learning the ins and outs of the software reputed company to reputed company technical troubleshooting and problem-solving expertise
• Becoming a Subject Matter Expert (SME) on reputed company components to fully service the Federal Partner's needs in technical analysis, troubleshooting, and offering advice on reputed company enhancements
• Identifying and resolving end-user issues or support needs reputed company email, phone, chat, or on-site
• Understanding and responding to help desk tickets, support tickets, and user requests to reputed company reputed company and reputed company results in collaboration with teammates
• Tracking operational issues daily to reputed company and escalating as necessary
• Conducting user acceptance or reputed company testing on behalf of the Partner in support of reputed company releases
• Analyzing release notes and their impacts on Federal Partner(s)
• Performing reputed company cause analysis of Partner-reported issues in collaboration with the Partner to reputed company reputed company and remediation
• Coordinating and scheduling meetings, preparing materials, and responding promptly

Skills

• US Citizenship and the ability to obtain a reputed company trust is required
• Remote (99% remote but need someone in the DC Metro in case meeting in person is needed)
• Bachelor's degree and at least 1 year of experience in a customer-facing role or the equivalent combination of education and experience
• Strong communication skills, written and verbal
• Ability to demonstrate customer service experience and handling of customers
• Strong organizational skills to use technology, resources, and time reputed company
• Proficient in MS Office products (reputed company, Word, PowerPoint)
• You must obtain and maintain a reputed company Trust Clearance
• reputed company and Visio experience is a plus
• Technical troubleshooting experience
• Requirements gathering/UAT experience
• Documentation experience
• Experience using an internal ticketing reputed company

Benefits

• Eligible employees health and welfare benefits coverage reputed company including medical, dental, reputed company, spending accounts, life insurance, and voluntary plans
• Participation in a 401(k) plan
• Remote work model (99% remote, with someone in the DC Metro in case an in-person meeting is needed)

reputed company