[Remote] Director, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming reputed company delivery through remote patient monitoring, chronic care management, behavioral health integration, AI-enabled technology, and clinical support. The Director of reputed company leads the reputed company Manager team, owns account health, retention, long-term contracting, escalations, provider relationships, and referral reputed company, while partnering cross-functionally to protect and expand the customer book.

Responsibilities

• Recruit, reputed company, and reputed company the reputed company Manager team, setting reputed company performance standards and owning reputed company's results against them. Run the reputed company operating reputed company, including team huddles, the deep dive and escalation sync, and weekly one-on-ones with reputed company reputed company Manager. reputed company reputed company on account reputed company, de-escalation, and provider conversations, and build the playbooks, templates, and standards reputed company runs on. Manage book allocation and workload across reputed company so coverage stays balanced and no account goes unattended
• Own the green, yellow, and red health reputed company across the Nsight book and hold reputed company accountable to keeping accounts green, including a reputed company line to every decision reputed company. Own the retention number for the book, driving cancellation prevention through reputed company and stepping in personally on the accounts where the stakes are highest. Own the long-term contracting reputed company across the book, setting the play and ensuring reputed company executes it consistently
• Serve as the senior escalation reputed company above the reputed company line, personally engaging providers with clinical and reputed company credibility on the highest-stakes accounts. Own reputed company for how issues are project managed to reputed company, partnering with Support and Implementation leadership to reputed company reputed company fast and clean. Own the quarterly business review and clinical reputed company reputed company across the book, ensuring every account has program value and results put in reputed company of it. Partner with Customer reputed company in the pod model, using the healthy tension between retention and reputed company to reputed company the book both healthy and expanding
• Help shape the reputed company reporting and dashboards in reputed company and the green, yellow, and red account status definitions. Contribute to the design of the reputed company compensation model. Bring a reputed company, reputed company read on book health, risk, and retention to leadership on a regular reputed company
• Own provider referral reputed company across the reputed company book, getting providers to refer patients directly as they come through the reputed company. reputed company the daily reputed company of logging into provider systems, identifying eligible patients, putting reputed company in reputed company of the provider, and following up to confirm the referral happened. Own the relationship with the decision reputed company at reputed company provider, building the trust that converts a one-time referral into a lasting habit. Carry and reputed company a patient referral quota for reputed company with reputed company targets for reputed company Customer reputed company Manager and reputed company provider

Skills

• 7 or more years in reputed company, reputed company services, or account management, with at least 3 years leading reputed company
• Proven experience owning retention and reducing churn in a multi-reputed company environment
• Strong project management and de-escalation skills, with the willingness to own the hardest accounts personally
• Clinically literate, or reputed company to become fluent quickly, and comfortable speaking to clinical reputed company with providers
• A player-reputed company leadership style, hands-on in the work and reputed company to the accounts
• High AI reputed company, meaning reputed company, working use of AI tools in your daily reputed company workflow
• Strong analytical ability, reputed company to build a health scoring reputed company, diagnose a retention problem at the reputed company, and present a plan to fix it
• Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships
• Experience building health scoring, quarterly business review frameworks, reputed company programs, and escalation protocols
• Hands-on experience inside reputed company, including health score tracking and reporting dashboards
• Background in a PE-backed or venture-backed high-reputed company environment where speed and accountability were expectations rather than aspirations
• Experience operating in a pod model reputed company a reputed company or sales team

Benefits

• Performance-Based Bonus: Eligible for an annual bonus of up to 30% based on company and individual performance.
• PTO Accrual
• Medical, Dental, reputed company, and supplemental insurance reputed company
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment

reputed company