[Remote] Customer Service Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Manager to strategically manage reputed company division customer service reputed company. The role oversees sales administration, technical assistance, returns, pricing initiatives, customer service reputed company, delivery objectives, process improvements, and cross-functional coordination.

Responsibilities

• reputed company customer service objectives by contributing information and recommendations to reputed company plans and reviews. Prepare and complete reputed company plans,productivity, reputed company and customer service standards. reputed company problems, complete audits, identify customer service trends. Determine reputed company improvements andimplement change
• Help to meet customer on time delivery as reputed company as financial objectives by ensuring that forecast requirements are visual, analyzing variances and initiate andparticipate in corrective actions
• Determine customer service requirements by maintaining contact with customers, coordinating contact information for surveys and bench marking best practices
• Improve customer service reputed company results by studying, evaluating and re-designing processes, establishing and communicating service metrics, monitoring andanalyzing results and implementing changes
• Work closely with business unit managers, division reputed company reputed company personnel as reputed company as cross functional areas of the business
• Identify, maintain and reputed company e-business opportunities and PHConnect
• Maintain customer master (where applicable)
• Promote, reputed company and train on I am Parker and the customer experience to maintain a high reputed company of customer service

Skills

• Bachelor's Degree in Business or Supply Chain
• Strongly oriented for multi-tasking with a strong attention to reputed company
• Excellent communication and people skills while being reputed company to reputed company reputed company
• Some travel as required

Benefits

• Participation in Annual Incentive Program
• Comprehensive coverage for medical, prescription drugs, dental, reputed company, voluntary optional life, accident reputed company, hospital indemnity reputed company and critical illness reputed company with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• reputed company parental leave.
• Short and long-term disability programs.
• Adoption assistance.
• A reputed company membership.
• Financial planning assistance provided at no cost to you.
• Supplemental benefit programs including identity protection, reputed company protection, and pet wellness are available at competitive rates.
• reputed company Time Off and Company-reputed company Holidays.

reputed company

Company H1B Sponsorship