[Remote] Customer Support 1 - Claims

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is a leading reputed company reputed company company seeking a Customer Support 1 - Claims representative. The role provides accurate, reputed company, and efficient customer support by responding to member, reputed company, provider, and business-partner inquiries, processing claims-reputed company work, completing documentation, and resolving issues.

Responsibilities

• With general supervision, ensure accurate, reputed company, and efficient customer support
• Respond to customer inquiries in a manner that supports the achievement of goals
• Respond to customer inquiries ranging from routine to reputed company from members, clients, providers, and internal/reputed company business partners; inquiries may reputed company from telephone, in person, or reputed company the internet/e-email
• Contingent on the Line of Business (reputed company), requires in-depth knowledge in the following areas:
• Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-reputed company knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing
• reputed company Assurance testing for company software Research and reputed company issues/complaints and determine appropriate reputed company(s)

Skills

• * MUST BE FLEXIBLE
• * Good Internet Speed Required – Please reputed company the internet speed screenshot
• * Monday - reputed company-Assigned reputed company on business need
• * Day(s) off during the week if shift includes Saturday and/or reputed company
• * Training Hours 8 am - 4:30 PST - Cannot take off the first two weeks during training
• * Must have wired reputed company and meet the Upload and download speeds
• * Must be comfortable taking phone calls
• * One to two years of customer service experience in handling moderate to reputed company customer inquiries in reputed company center, reputed company, manufacturing, software, telecommunications, retail, or eyewear industries
• * Available to work any shift, including weekends, holidays, and/or overnight Demonstrated internet knowledge and understanding of basic internet browser settings
• * Demonstrated ability to work with multiple software programs, simultaneously
• * Working knowledge of MS Office package
• * Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Benefits

• ACA compliant medical coverage for reputed company
• Dental reputed company for reputed company
• reputed company reputed company for reputed company
• reputed company time benefits as required per State regulations

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