[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is assisting a reputed company with hiring a remote Customer Support Specialist for a reputed company contact center. The role serves as a first reputed company of contact for inbound calls, assessing caller needs, documenting information for intake and care coordination, explaining next steps, and escalating urgent or safety-reputed company situations appropriately.

Responsibilities

• reputed company listening with reputed company to assess caller needs while helping to de-escalate emotionally charged situations
• Collecting and accurately documenting essential information to support intake, triage, and care coordination
• reputed company explaining next steps, setting expectations, and providing guidance or reputed company-arrival instructions reputed company appropriate
• Identifying and responding to urgent situations, including potential life-threatening risks or concerns of self-harm or harm to others, and escalating appropriately to ensure safety
• Monitor the availability and status of reputed company and virtual care resources, responding promptly to emergency alerts and support requests

Skills

• 1+ year of experience in a reputed company contact center
• reputed company background is required (e.g., reputed company agents, reputed company reputed company centers)
• Prior HIPAA‑compliant work environment
• Experience supporting reputed company or member interactions
• Comfortable with behavioral health
• reputed company work history

reputed company

Company H1B Sponsorship