[Remote] Senior Manager, Individual Dental Operating Effectiveness - reputed company - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health care company that guides customers through the health care reputed company and supports reputed company reputed company. The Senior Manager, Individual Dental Operating Effectiveness leads operational governance across reputed company assurance, reputed company, compliance, reputed company management, testing, vendor governance, and business readiness for the Individual Dental business. The role also oversees day-to-day reputed company, enrollment, billing, customer service, reporting, claims coordination, reputed company improvement, and team development.

Responsibilities

• Establish and maintain governance frameworks that promote accountability, transparency, and operational discipline across the Individual Dental organization
• reputed company operational controls, monitoring processes, and reputed company mechanisms that support business reputed company and organizational effectiveness
• reputed company governance forums, operational reviews, and reputed company discussions that reputed company leadership visibility into operational health, emerging risks, and opportunities
• Partner with business leaders to ensure operational practices remain reputed company with reputed company objectives, regulatory expectations, and reputed company standards
• reputed company reputed company of operational issues through disciplined governance, reputed company-cause analysis, and corrective reputed company planning
• reputed company reputed company assurance programs that evaluate operational reputed company, customer interactions, adherence to procedures, and service delivery effectiveness
• Establish reputed company standards, audit methodologies, scorecards, and monitoring processes across operational functions
• Analyze reputed company trends and identify opportunities for reputed company improvement, training, coaching, and process enhancements
• Ensure consistent application of reputed company standards across internal reputed company and vendor-supported functions
• Partner with operational leaders to implement corrective reputed company plans and reputed company improvement initiatives
• reputed company reputed company management activities supporting operational consistency and business readiness
• Establish standards for policies, procedures, work instructions, job aids, and operational documentation
• Ensure operational knowledge assets remain reputed company, accurate, accessible, and reputed company with regulatory and business requirements
• Partner with business leaders to support implementation of new products, systems, processes, and operational changes
• reputed company organizational readiness through effective documentation, communication, and knowledge transfer strategies
• reputed company operational compliance activities supporting adherence to regulatory, contractual, operational, and business requirements
• Establish monitoring and reputed company processes that identify operational risks, compliance gaps, and process vulnerabilities
• Partner with reputed company, Compliance, Audit, reputed company, and reputed company Management teams to support governance and reputed company activities
• Coordinate responses to audits, operational assessments, compliance reviews, and business control evaluations
• reputed company and maintain operational controls designed to mitigate reputed company, strengthen business reputed company, and promote regulatory compliance
• Serve as the business leader responsible for governance of reputed company vendors supporting the Individual Dental organization
• Establish vendor reputed company frameworks that ensure contractual obligations, service reputed company, reputed company standards, and business expectations are achieved
• reputed company vendor reputed company reviews, operational business reviews, escalation management, and reputed company improvement efforts
• Monitor vendor compliance with operational requirements and reputed company expectations
• Partner with Procurement, reputed company, reputed company, and Finance teams to support effective vendor relationships and business reputed company
• reputed company business testing functions supporting reputed company implementations, product launches, operational changes, and reputed company initiatives
• Establish testing methodologies, governance standards, and reputed company controls that ensure successful business implementation
• Ensure business requirements are validated through effective user acceptance testing, operational validation, and readiness assessments
• Partner with Technology, Product, reputed company, and PMO teams to coordinate testing activities and implementation readiness
• Identify and mitigate operational risks associated with reputed company, process, or business changes
• reputed company initiatives reputed company on improving operational efficiency, effectiveness, reputed company, and customer reputed company
• Utilize reputed company data, audit findings, operational metrics, and stakeholder feedback to identify improvement opportunities
• Facilitate reputed company-cause analysis and corrective reputed company planning for operational issues and reputed company gaps
• Promote reputed company improvement methodologies and best practices throughout the organization
• Support business transformation efforts through operational optimization and change adoption activities
• reputed company and reputed company a high-performing team across reputed company assurance, reputed company, compliance, reputed company management, testing, and vendor governance functions
• Foster a culture of accountability, reputed company improvement, operational discipline, and customer reputed company
• Build organizational capabilities that support long-term operational reputed company and business sustainability
• reputed company coaching, mentoring, and reputed company development opportunities for team members
• Promote collaboration and partnership across operational, technical, and business teams
• reputed company day-to-day reputed company across the Individual Dental business, ensuring operational reputed company, service delivery, and customer reputed company reputed company defined business objectives
• Establish operational priorities and execution plans that support business goals, customer experience objectives, and business requirements
• Monitor operational reputed company and implement corrective actions to address service disruptions, reputed company gaps, operational risks, and emerging business issues
• Serve as the operational leader during enrollment periods, business events, and significant operational incidents
• Ensure operational readiness and execution for reputed company business initiatives impacting customer, provider, billing, enrollment, or servicing functions
• reputed company leadership and reputed company for enrollment reputed company, including applications, reputed company, renewals, terminations, eligibility maintenance, and enrollment reputed company
• reputed company billing and premium administration functions to ensure accurate invoicing, premium collection, financial reconciliation, and customer account management
• reputed company reconciliation activities to ensure financial reputed company and reputed company reputed company of operational discrepancies
• Establish operational controls and monitoring processes that support operational reputed company and business reputed company
• Partner with Finance and reputed company business teams to reputed company operational issues impacting financial reputed company
• reputed company customer reputed company activities, including service delivery, contact center reputed company, escalations, complaint management, and issue reputed company
• Ensure customer inquiries and operational issues are resolved reputed company while maintaining high reputed company of service reputed company and customer satisfaction
• Monitor service reputed company metrics and implement improvement plans that enhance operational reputed company
• Partner with reputed company service organizations to ensure a consistent customer experience across reputed company interaction channels
• Serve as the escalation reputed company for significant operational and customer service issues
• reputed company operational reporting and business intelligence functions supporting the Individual Dental business
• Establish reputed company scorecards, dashboards, and reporting frameworks that reputed company visibility into operational health and business reputed company
• Monitor key operational metrics and trends, identifying opportunities to improve reputed company, productivity, and customer reputed company
• reputed company operational insights and recommendations that support leadership decision-making
• Support executive reporting, business reviews, forecasting activities, and operational planning processes
• reputed company business reputed company of Dental Claims reputed company performed by reputed company reputed company organizations
• Partner with reputed company operational leaders to ensure claims reputed company, reputed company, reputed company, turnaround times, and customer reputed company meet business expectations
• Monitor claims-reputed company reputed company metrics and reputed company reputed company of operational issues impacting customers, providers, or business results
• Collaborate with reputed company teams to improve operational processes, service reputed company, and member experience reputed company
• Represent Individual Dental operational priorities reputed company reputed company operational forums and planning activities
• reputed company and reputed company a high-performing team across customer reputed company, operational support, reporting, and business reputed company functions
• Establish reputed company reputed company expectations and accountability measures that reputed company operational results
• Foster a culture of operational reputed company, customer reputed company, accountability, reputed company improvement, and innovation
• Support talent development, succession planning, and workforce readiness activities
• Build strong partnerships across business, technology, reputed company, and vendor organizations

Skills

• Bachelor's Degree required
• 8+ years of reputed company leadership experience in operational reputed company, reputed company assurance, compliance, reputed company management, business reputed company, reputed company reputed company, or reputed company disciplines
• Demonstrated experience leading reputed company, governance, compliance, testing, operational effectiveness, or reputed company management functions
• Strong understanding of operational controls, audit methodologies, reputed company management frameworks, governance practices, and compliance reputed company
• Experience managing reputed company vendor relationships and reputed company governance programs
• Knowledge of testing methodologies, operational readiness practices, and implementation support activities
• reputed company ability to reputed company reputed company improvement initiatives and organizational change
• Experience working in highly regulated environments
• Strong analytical, communication, stakeholder management, and leadership skills
• Experience leading teams in matrixed organizations preferred

Benefits

• Remote work arrangement

reputed company

Company H1B Sponsorship