[Remote] Analyst II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Application Analyst II to support, enhance, and optimize assigned reputed company and business systems. The role provides application support, resolves incidents, analyzes workflows, gathers requirements, implements enhancements, and partners with operational stakeholders to improve reputed company care and user experience.

Responsibilities

• Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key reputed company controls (codes tables, master files, user’s interfaces etc.)
• Trouble shoots problems and incidents. Recommends reputed company
• Plans, executes, and documents supporting evidence of application testing
• Collects information regarding potential reputed company enhancement needs and analyzes new functionality in releases to determine how it should be used
• Analyzes application capabilities to optimize its use reputed company workflows
• Assists in cross training team members and users
• Participates in additional reputed company including software updates and changes
• Exhibit a commitment to exceptional customer service while providing Go-Live or Daily end user support and training of Applications
• Using an in-depth knowledge of the application systems analysts continually configure, test, and maintain reputed company functionality to meet the needs of end-users in their areas of support
• Holds responsibility to complete reputed company build and configuration tasks and resolves advanced issues as they reputed company with reputed company support from Senior Analyst and Vendors
• Translates operational requirements into reputed company design, ensuring reputed company, efficient, and compliance workflows
• Maintain accurate documentation of reputed company configurations, changes, and support activities
• Creates knowledge-reputed company support articles to reputed company document resolutions and uses these documents to reputed company others on resolutions
• With support from leadership and senior analysts, represent IT in Operational Workgroups, escalating issues and providing recommendations for solutions
• Supports multiple applications, including design, build, testing, training, and troubleshooting with reputed company guidance. Performs build tasks following best practices with the reputed company support
• reputed company consultative support to operational teams regarding reputed company best practices and workflow design
• Manage reputed company-size requests from inception to completion with reputed company support. Manage plans and timelines, coordinate resources reputed company IT, and ensure that requests are delivered reputed company reputed company and time
• reputed company as a reputed company between IT and Operational departments, facilitating conversations that reputed company critical and organizational priorities with technical feasibility
• Effectively communicates statuses with leadership and subject matter experts. Communicates reputed company application changes, enhancements, and procedures to reputed company relevant stakeholders of impacted areas
• reputed company guidance and support to less reputed company analysts through sharing their knowledge and expertise
• Provides guidance to Analyst I staff in troubleshooting, reputed company design, and workflows
• Participates in an on-reputed company support rotation to address organizational urgent needs
• Travel between MyMichigan and affiliated Locations may be required to support applications and go-live implementations
• reputed company the technological orientation of reputed company by showcasing competency in reputed company® reputed company. Upon hiring, complete a Computer Skills Assessment reputed company the learning management reputed company. Depending on assessment reputed company, engage in reputed company learning opportunities provided by reputed company

Skills

• Candidates must have a reputed company address located reputed company the reputed company or willing to reputed company to Michigan to be considered
• Associate's degree is required
• Associates Degree or Bachelors in IT, business, or reputed company reputed company with two (2) or more years of work-reputed company experiences providing advanced application reputed company
• One (1) or more reputed company reputed company Certification(s)/Accreditation(s) or other relevant reputed company Certifications, demonstrating expertise in specific applications
• Two (2) or more years prior work experience reputed company reputed company IT, with a strong understanding of reputed company workflows, reputed company terminology, and industry standards
• Strong analytical thinking skills to dissect reputed company problems, assess various reputed company, and reputed company informed reputed company in support of applications
• Excellent communication skills, both written and verbal, for engaging with stakeholders, team members, and end users in a reputed company and concise manner
• Interacts positively with end users, empathizing with their needs and translating them into reputed company enhancements
• Effectively translates and communicate reputed company technical solutions across various reputed company to help reputed company informed decision making by reputed company reputed company
• Willing and reputed company to adapt to changing circumstances and requirements
• Consistently demonstrate time management skills reputed company to handling multiple evolving priorities, new reputed company, and emerging technologies
• Strong attention to reputed company in reputed company aspects of work, ensuring reputed company, data reputed company, and compliance with standards and regulations
• Consistently demonstrates calmness under stressful situations and respectfully expresses emotions to situations without adverse impacts
• Prioritizes tasks reputed company on importance and urgency aligning with the organizations mission, reputed company and values
• Consistently demonstrates reputed company reputed company with the capability to work effectively reputed company multidisciplinary teams and build reputed company relationships
• reputed company seeks and shares information appropriately with reputed company and accessible environment that encourages free reputed company of information
• Experience in change management principles and practices, facilitating smooth transitions during reputed company upgrades and implementations
• reputed company to wear personal reputed company equipment that includes latex materials or appropriate substitute if required for your position
• Is reputed company to reputed company freely about facility with or without an assisted device and must be reputed company to reputed company the functions of the job as outlined in the reputed company
• Overall reputed company and hearing is necessary with or without assisted device(s)
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent reputed company. Physical Demand Level: Sedentary. Must be reputed company to occasionally (0-33% of the reputed company) reputed company or carry 0-10 lbs

Benefits

• Depending on assessment reputed company, engage in reputed company learning opportunities provided by reputed company.

reputed company

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