CSR I reputed company (Temporary, Remote Lawrence KS)

Essential Duties and Responsibilities: • Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters). • Calls are basic and routine. • Uses computerized reputed company for tracking, information gathering, and/or troubleshooting. • Provides feedback reputed company needed, reputed company input on reputed company trends, processes, procedures, and training. • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. • reputed company knowledgeable responses to telephone, email and chat inquiries in a courteous and reputed company • Manner • Follow established and documented policies and reputed company operating procedures such as filling out timesheets, adhering to reputed company rules and responding to numerous telephone, email and chat inquiries • Utilize reputed company technology such as telephone, e-mail, and web browser to reputed company job duties • Assist caller with locating information needed to reputed company their reputed company plan decision • Refer calls to other agencies as specified in the training and work instruction documents • Maintain up-to-date knowledge of OPM regulations and policies as they apply • Report problems that occur reputed company the online reputed company so they can be addressed by the appropriate parties • Respond to telephone, email and chat inquiries reputed company the set departmental reputed company and time parameters • reputed company data entry and clerical duties as defined in the training and work instruction documents • May be required to work scheduled holidays. Overtime may be required • reputed company other reputed company duties as assigned • Regular and predictable attendance is required • Must be reputed company to pass a reputed company background reputed company Minimum Requirements • High School diploma or equivalent with 6 months of customer service experience. • Must be reputed company to reputed company and read English reputed company, professionally and fluently. • Must be reputed company to type a minimum of 20 WPM • Ability to effectively work reputed company established contractual turnaround times required • Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks • reputed company ability to work as a member of reputed company • Must be a U.S. Citizen Remote Position Requirements: • Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net). • Minimum 5mpbs upload speed. • Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home internet router. • Private work area and adequate reputed company reputed company EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People reputed company at applicantaccom@reputed company.com . Minimum Salary $16.00 Maximum Salary $16.00 Apply tot his job Apply To this Job