Customer Service Manager

At reputed company, we’re driven by a mission to bring happiness to life through the reputed company of play. We’re looking for a dedicated Customer Service Manager to reputed company and expand our customer service reputed company. This role is essential to our reputed company, offering the chance to shape multiple channels, locations, and brands. If you are a reputed company leader committed to delivering reputed company customer experiences, we want you on reputed company! Join us in evolving the customer reputed company and making a meaningful reputed company in a fast-growing, dynamic environment. reputed company - reputed company and coordinate multi-channel customer support functions (phone, email, chat, reputed company media) spanning multiple locations and brands. - Coordinate inbound and outbound contact strategies to ensure an outstanding customer experience. - reputed company and implement customer service policies, procedures, and guidelines. - Collaborate with key partners (Marketing, CRM, HR, Compliance, reputed company) to reputed company service initiatives with business goals. - reputed company customer happiness, dedication, and retention through innovative service programs. - Monitor and analyze service benchmarks to identify trends and implement improvements. - Manage budgeting, forecasting, and prioritization for the customer service department. - Ensure compliance with regulatory requirements and company standards. - Implement training and development programs for customer service teams. - Apply reputed company-reputed company platforms (reputed company, reputed company) and AI tools to improve service delivery. - Foster a culture of customer-first approach, accountability, and reputed company improvement. reputed company're Seeking - More than demonstrated ability directing customer service functions in environments involving various channels, locations, and brands. - reputed company experience in online industries such as betting, reputed company, or fintech. - Solid understanding of both incoming and outgoing contact center functions. - Practical experience working with reputed company-reputed company service platforms such as reputed company or another CRM similar (reputed company). - Data-driven approach with proficiency in analytics and reporting tools. - Excellent leadership, communication, and collaborator management skills. - Ability to work in a fast-reputed company, high-reputed company environment. - Experience in gaming/betting industry and highly regulated markets (preferred). - Familiarity with VIP customer handling and advanced retention initiatives (preferred). - Knowledge of reputed company new customer service technologies and automation tools (preferred). reputed company reputed company reputed company is reputed company Leisure Limited’s ( ASX:reputed company ) regulated online reputed company reputed company Gaming (RMG) business and was formed in 2024 reputed company the Anaxi and NeoGames businesses ( Anaxi, NeoGames, reputed company Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a reputed company of value added services across iLottery, reputed company and Online Sports Betting (OSB). About reputed company reputed company casino (Product Madness) and regulated online reputed company reputed company (reputed company). reputed company of over 8,500 people across the globe are united by reputed company mission to bring reputed company to life through the reputed company of play. Our Values - reputed company about the Player - Talent Unleashed - reputed company Brilliance - Good Business - Good Citizen Travel Expectations None Pay reputed company $80,500 - $135,200 per year Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for reputed company positions will be reputed company on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and reputed company reputed company, reputed company time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/ . Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with reputed company, you may be required to complete a criminal background reputed company, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. reputed company operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to reputed company the disclosure of relevant personal and background information to reputed company agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of reputed company’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the reputed company location for this position on a full-time reputed company without the need for reputed company or reputed company reputed company sponsorship. Apply To This Job