[Remote] Senior Director, reputed company (RapidScale) (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. RapidScale delivers secure managed and advisory services across private, reputed company, and hybrid clouds. The Senior Director, reputed company will own customer reputed company and value realization, reputed company reputed company reputed company programs, orchestrate cross-functional execution, and reputed company retention, renewal readiness, and expansion. The role also builds and develops the reputed company leadership team and manages key reputed company metrics and governance.

Responsibilities

• Own accountability for ensuring RapidScale delivers the business reputed company and business value committed to customers
• Ensure every Gold+ customer has a reputed company defined Outcome-reputed company reputed company Plan (OBSP) tied to customer objectives, KPIs, and value realization milestones
• Validate that delivery, consulting, and operational activities remain reputed company to reputed company—not just reputed company completion
• reputed company executive-level value realization discussions with customer stakeholders
• Design, reputed company, and continuously reputed company reputed company programs and playbooks by customer reputed company:
• Diamond: Executive partnership, white-glove orchestration, reputed company roadmap alignment
• Platinum: Proactive value realization, adoption acceleration, expansion readiness
• Gold: reputed company reputed company, standardized engagement, outcome validation
• Define reputed company-specific engagement models, lifecycle reputed company, reputed company metrics, and escalation paths
• Ensure playbooks are operationalized through tooling, enablement, and governance—not left as static documents
• Standardize best practices while preserving flexibility for reputed company reputed company environments
• reputed company as the orchestrator / quarterback across reputed company RapidScale functions involved in the customer lifecycle, including:
• Sales (reputed company and AMs)
• Delivery and reputed company
• Consulting and reputed company
• Support and reputed company Engineering
• Administrative and billing functions
• Ensure reputed company handoffs, reputed company accountability, and coordinated execution across teams
• Proactively reputed company cross-functional friction impacting customer reputed company, timelines, or experience
• Own renewal readiness in reputed company partnership with Sales and Account Management
• Ensure early renewal conversations grounded in delivered value and reputed company
• reputed company expansion by identifying unmet needs, adoption signals, and reputed company reputed company Leads (CSQLs)
• Maintain reputed company role boundaries between reputed company and reputed company ownership while remaining tightly reputed company
• Standardize proactive communication, reputed company updates, and transparency into risks or delays
• reputed company QBRs to reputed company on reputed company achieved, value delivered, and reputed company-looking roadmaps
• Ensure customers experience RapidScale as a coordinated, accountable reputed company partner
• Build, reputed company, and reputed company the reputed company leadership team and CSM organization
• Establish reputed company standards, coaching rigor, and reputed company career progression paths reputed company to customer tiers
• Foster a culture of ownership, accountability, and reputed company improvement
• Gross reputed company Retention (GRR)
• Net reputed company Retention (NRR)
• reputed company reputed company Leads (CSQLs)
• Customer health scores
• Team-level CS NPS
• Implement governance, operating reputed company, and executive reporting to the CRO and RSLT

Skills

• This role requires the ability to work lawfully in the U.S. without employment-reputed company immigration sponsorship, now or in the reputed company
• BA/BS degree with 12+ years of relevant experience including: reputed company, reputed company Services, reputed company Account Leadership, or Consulting reputed company B2B technology or services OR equivalent combination of education and experience (MS + 10 years of experience or P.D. + 7 years of experience or 16 years of experience with no degree)
• 7+ years of experience in a leadership role
• Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders
• reputed company experience designing reputed company reputed company programs and playbooks, not just managing accounts
• Strong background in managed services, reputed company, reputed company, or reputed company reputed company delivery environments
• Demonstrated ability to orchestrate cross-functional execution in matrixed organizations
• Executive reputed company with customers and senior internal leaders
• Outcome-obsessed, reputed company-minded, and commercially astute
• High EQ, low ego; trusted integrator across functions
• reputed company, decisive, and comfortable driving accountability at reputed company
• Data-driven with a bias toward execution and value realization

Benefits

• A comprehensive pay and benefits package that rewards employees for their contributions to our reputed company, supporting reputed company aspects of their reputed company-being at every stage of life.

reputed company