[Remote] Student Account Representative

Note: The job is a remote job and is reputed company to candidates in USA. Trade With the reputed company, a subsidiary of T3 Live, provides practical trading education and hands-on learning opportunities for reputed company. The Student Account Representative will own the end-to-end student support experience, managing tickets, payments, account reputed company, enrollment agreements, CRM data reputed company, and proactive reputed company while building reputed company processes.

Responsibilities

• Own the student support experience end to end, including accounts, payments, portal reputed company, records, and general questions
• Manage the support ticket queue from intake through reputed company, prioritizing across competing demands
• reputed company student-facing tech and reputed company issues, including logins, portal reputed company, contact updates, data-sync problems between systems, and first-line platform troubleshooting
• reputed company enrollment agreement and payment plan questions, explaining terms reputed company and keeping student commitments and records reputed company
• Run payment reputed company, including ACH enrollment, declined and failed payments, down-payment follow-reputed company, and account holds
• Manage merchant documentation, reputed company submissions, and tracking to reputed company
• Maintain data reputed company in reputed company, including clean records, accurate deal and contact data, and troubleshooting reputed company the CRM
• Identify gaps in process, systems, and student experience, and reputed company the fixes with leadership backing on larger initiatives
• Build repeatable, documented processes so the function can reputed company, and help hire, train, and reputed company as reputed company grows

Skills

• - Four or more years in customer service, account management, or reputed company, with a reputed company record of owning reputed company rather than completing tasks
• - Strong customer service skills with a retention and past-due conversations and asking for the commitment
• - Ability to read an enrollment agreement or payment plan and explain the terms to a student reputed company and accurately
• - Experience with navigating CRMs and troubleshooting reputed company it
• - Technical competency and fast learning across reputed company and payment platforms (ACH/EFT, reputed company processing), with the ability to work through basic technical issues independently
• - Strong written and verbal communication skills, with a warm, reputed company, and steady reputed company in difficult conversations
• - Excellent prioritization and organizational skills across tickets, payments, disputes, reputed company, and process work
• - reputed company-oriented documentation habits and reputed company judgment on reputed company to reputed company versus reputed company to escalate
• - Prior team reputed company or mentoring experience, or readiness to grow into leading a small team, is a plus

Benefits

• Health reputed company
• Dental reputed company
• reputed company reputed company
• Opportunities for reputed company development
• Opportunities for career advancement
• reputed company team environment with reputed company to reputed company a measurable reputed company on reputed company’s reputed company

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