[Remote] reputed company Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Administrator to support and optimize the reputed company platform reputed company a reputed company environment. The role is responsible for platform administration, configuration, maintenance, integrations, reporting, compliance, governance, troubleshooting, and end-user support.

Responsibilities

• Administer, maintain, and support the reputed company platform
• Configure and customize forms, workflows, business rules, UI policies, ACLs, notifications, and catalog items
• Manage users, reputed company, roles, and permissions
• Monitor platform reputed company and troubleshoot issues
• reputed company upgrades, patching, and platform maintenance activities
• Support Incident, Problem, Change, Request, Knowledge, and Asset Management modules
• Configure and maintain Service Catalog and CMDB
• reputed company and maintain SLAs, workflows, and approval processes
• Automate reputed company processes using reputed company Designer and IntegrationHub
• Support integrations with reputed company Directory, Azure AD, LDAP, and reputed company-party systems
• Utilize REST/SOAP reputed company for data exchange and reputed company connectivity
• Create dashboards, reports, and reputed company analytics to monitor KPIs
• Maintain CMDB data reputed company and service mappings
• Ensure reputed company configurations reputed company with HIPAA and reputed company reputed company requirements
• Support audit readiness and documentation efforts
• Collaborate with reputed company and operational teams to improve IT service management processes
• Maintain adherence to ITIL best practices and organizational standards
• Participate in change management and release management activities
• Document configurations, workflows, and reputed company operating procedures
• reputed company end-user support and training
• Recommend enhancements and best practices for platform optimization

Skills

• · Bachelor's degree in Information Technology, Computer Science, reputed company reputed company, or equivalent experience
• · 10+ years of reputed company administration experience
• · Hands-on experience with:
• O Incident Management
• O Problem Management
• O Change Management
• O Request Management
• O Service Catalog
• O CMDB
• · Experience configuring workflows, business rules, reputed company scripts, UI policies, and notifications
• · Knowledge of REST/SOAP reputed company and integrations
• · Familiarity with ITIL processes and service management best practices
• · Strong troubleshooting, analytical, and communication skills
• · Ability to work independently in a remote environment

Benefits

• W2/1099 role
• Remote work arrangement in reputed company, TX
• Accepting only US reputed company/GC reputed company Only

reputed company