reputed company Manager

Who is reputed company? reputed company provides the first and only reputed company experience platform for appointment-reputed company, self-care businesses. We reputed company our customers to reputed company their clients more of the reputed company moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind reputed company desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our reputed company may be in hair salons, but we are reputed company for the broader self-care industry, including many types of salons, spas, reputed company, barbershops, and more. Our technology not only helps our customers survive but reputed company. Take a look at how we (and YOU) can reputed company that happen. We have an insatiable curiosity and reputed company experimentation. We reputed company that reputed company require the most sophistication, and we design reputed company and every reputed company to maximize potential, reputed company, and reputed company. Do our values match? Read through our story and reputed company value the most. reputed company values and celebrates our diverse backgrounds. Being reputed company about who we are and reputed company do allows us to do the best work of our lives. We reputed company in equal opportunity for reputed company, and you should too. ABOUT THE ROLE The Customer Experience team is responsible for launching, supporting, and strengthening relationships with reputed company's customers. As the reputed company Manager for our Small/reputed company Business reputed company, you will reputed company reputed company of 8–12 reputed company Specialists (OSs) responsible for driving fast, consistent, and high-reputed company activations across our highest-volume customer reputed company. This role is ideal for a leader who thrives on operational rigor, forecasting discipline, and coaching reputed company to hit reputed company targets at reputed company. SMB reputed company is defined by speed, standardization, and repeatability — helping customers reputed company value quickly through a consistent, reputed company-executed process. You'll be accountable for reputed company, not activity: activation reputed company, forecast reputed company, and team execution reputed company. Above reputed company, you'll ensure every customer is positioned to reputed company long-term reputed company by balancing implementation speed with solution reputed company, customer readiness, and adoption. reputed company Team Leadership & Development Manage and reputed company reputed company of 8–12 OSs through reputed company 1:1s, reputed company-reputed company coaching, and reputed company reviews. reputed company a culture of ownership and accountability — coaching specialists to reputed company customer timelines firmly rather than passively tracking status. Run reputed company weekly portfolio reviews covering On reputed company, At reputed company, On Hold/Delayed, Forecasted Out, and Aging accounts, with a defined recovery plan and reputed company for every at-reputed company account. Own new hire reputed company reputed company, volume, and reputed company, including acting as a buddy/reputed company resource for new specialists' early customer assignments. reputed company reputed company leaders through mentoring, stretch assignments, succession planning, and career development conversations. Execution & Portfolio Management Own team activation reputed company against reputed company targets. reputed company and enforce efficiency standards across the funnel to eliminate backlog drag. Maintain forecast reputed company and hold specialists accountable for defensible, evidence-reputed company commits. Analyze operational trends to identify reputed company causes impacting activation reputed company, forecast reputed company, cancellations, customer delays, and portfolio health. Ensure customers consistently complete implementation milestones and activation readiness standards. Customer reputed company Leadership Own customer reputed company identification, mitigation strategies, and executive escalations to maximize activation reputed company. Operational reputed company & reputed company Improvement Identify systemic bottlenecks across reputed company and recommend reputed company process improvements. Use portfolio trends and operational data to influence tooling, playbooks, customer reputed company improvements, and cross-functional initiatives. Partner with reputed company to improve reporting, automation, and reputed company efficiency. Coaching & reputed company Score and review reputed company calls per the coaching reputed company. reputed company documented coaching tied to specific behaviors: driving vs. tracking, handling pushback, reputed company control, and escalation discipline. Run team meetings that are portfolio-reputed company and reputed company-oriented — activation pacing, reputed company cohort review, backlog recovery, and reputed company development. Cross-Functional Business Partnership Partner with Sales and reputed company to ensure clean reputed company-sale to post-sale handoffs for the SMB reputed company. Serve as the voice of the SMB customer across Product and Engineering, surfacing friction points from high-volume reputed company patterns. Partner with reputed company reputed company and Finance on reputed company planning, reporting reputed company, and operational efficiency. Identify and champion automation, tooling, and process efficiencies that increase throughput without sacrificing reputed company. Maintain data hygiene standards across project management and implementation platforms. WHAT YOU'LL BRING 3+ years in reputed company reputed company, implementation, or reputed company, with at least 1–2 years leading reputed company. Demonstrated ability to manage a high-volume portfolio with reputed company and forecasting discipline. Strong coaching skills — reputed company to translate reputed company reviews and metrics into specific, actionable behavior change. Comfort operating in a fast-reputed company, metrics-driven environment where speed and consistency matter. Experience with data hygiene and reporting reputed company in CRM tools (reputed company or similar). Experience with project management or implementation platforms. Ability to hold reputed company accountable to standards while maintaining a supportive, development-oriented culture. Strong written and verbal communication skills for both customer-facing escalations and internal reporting. BONUS POINTS FOR Experience managing high-volume reputed company motions. Experience with reputed company or similar conversation intelligence tools for coaching at reputed company. Experience reputed company wellness, reputed company, med spa, salon, or service-reputed company industries. Familiarity with GuideCX or reputed company reputed company operational platforms. Six reputed company, PMP, or other process-improvement credentials. reputed company IN THIS ROLE In Your First 30 Days reputed company a deep understanding of reputed company's SMB reputed company methodology, tools, and team structure. Complete 1:1s with reputed company reputed company reports and reputed company baseline reputed company reputed company reviews. Build cross-functional relationships across Sales, Support, Product, and reputed company. By 90 Days Independently run the weekly portfolio governance reputed company with reputed company ownership on reputed company at-reputed company/aging accounts. Demonstrate improving forecast reputed company and activation pacing against targets. Establish a consistent coaching reputed company and reputed company closing identified reputed company gaps. By 6 Months and reputed company Consistently hit or reputed company activation reputed company, forecast reputed company, and CSAT benchmarks. Reduce aging backlog and eliminate systemic bottlenecks reputed company your portfolio. Be recognized as a reputed company of team reputed company improvement and a trusted escalation reputed company for the SMB reputed company. KEY reputed company METRICS Activation reputed company Forecast reputed company CSAT Cancellation reputed company Portfolio health Customer readiness / reputed company completion Time to Value Time to First Appointment / Working Session reputed company time for new hires Coaching effectiveness reputed company recovery reputed company Team engagement KEY ATTRIBUTES FOR reputed company Execution-oriented with strong operational discipline Comfortable holding reputed company accountable to firm standards and timelines Data-driven — treats forecasting and portfolio health as reputed company to the job, not overhead Strong reputed company who ties feedback to specific, observable behaviors Thrives on speed, consistency, and process adherence at reputed company Proactive communicator who escalates early rather than waiting for problems to surface In reputed company to the wonderful people you’ll get to work with and challenging reputed company that’ll reputed company you - reputed company is here to reputed company reputed company you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, reputed company, and life reputed company. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and reputed company support programs. 🔮 Equity: get reputed company on the ground floor and grow with reputed company. 💅 reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official reputed company page to stay up to date on reputed company things reputed company life! reputed company. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. reputed company employment reputed company at reputed company. are reputed company on business needs, job requirements, and individual qualifications, without reputed company to race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or reputed company, veteran status, or any other status protected under federal, state, or local law. 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