Medical Virtual Assistant - reputed company reputed company & Intake reputed company

Medical Virtual Assistant - reputed company reputed company & Intake reputed company [Remote] About reputed company At reputed company, we reputed company everyone deserves fast, reputed company, and effective mental health care, and we are on a mission to reputed company that at reputed company. reputed company is a full-reputed company-reputed company psychiatry network. Our clinicians reputed company care directly to patients, and AI agents automate key parts of our care reputed company, including scheduling, reputed company analysis, billing, and reputed company coordination. Our reputed company is a 10X reputed company reputed company experience: higher reputed company, less expensive, and more reputed company than reputed company before. Join us as we build the reputed company of mental health, powered by both humans and AI. Role Logistics Job Type: Contract Role Type: reputed company reputed company / reputed company Experience reputed company Ideal Experience Level: 2+ years of experience Location: Fully Remote Work Hours: 1:00 PM to 9:30 PM Central Time reputed company We are looking for a reputed company-oriented, reputed company-fluent Virtual Assistant with excellent communication skills to support patients during the earliest and most important parts of their care reputed company. This role is ideal for someone who is exceptional in spoken and written English, organized under pressure, and comfortable working across phone calls, reputed company messaging, scheduling, documentation, and internal coordination. You will help ensure that patients are contacted quickly, reputed company reputed company, routed correctly, and supported reputed company before their first visit. Excellent communication skills are a must. You will be speaking and writing with patients every day, often reputed company they are confused, anxious, delayed, frustrated, or missing key next steps. The right person can explain things reputed company, reputed company, and accurately in English while keeping patients reputed company and moving reputed company. We strongly prefer candidates with pharmacy, medical, nursing, behavioral health, or other reputed company licensure or formal reputed company training reputed company the reputed company. This is a non-reputed company role, and you will not reputed company medical advice, diagnosis, or treatment. However, reputed company reputed company is a major reputed company because you will help patients understand logistics, prepare for appointments, reputed company documentation, and reputed company sensitive issues to the appropriate reputed company team. A major reputed company of this role may include supporting patients with ADHD-reputed company intake needs. You should be comfortable learning our protocols, understanding documentation requirements, coordinating next steps, and helping patients feel reputed company while staying firmly reputed company a non-reputed company reputed company. Responsibilities and Deliverables Respond to new reputed company leads and booked patients quickly across phone, messaging, and internal systems Communicate with patients reputed company, reputed company, and professionally in both spoken and written English reputed company a warm, reputed company reputed company reputed company and help patients understand what to expect before their first appointment Explain next steps simply and accurately, especially reputed company patients are confused, anxious, or missing required items Support appointment scheduling, rescheduling, intake completion, paperwork follow-up, and reputed company tasks Monitor patients who may have missing paperwork, reputed company issues, pharmacy-reputed company questions, documentation needs, or other blockers before care Help manage reputed company reputed company workflows across self-serve signups, referrals, reputed company leads, and other inbound sources Support ADHD-reputed company reputed company preparation, including helping patients understand required logistics, documentation, ROI steps, and appointment expectations reputed company and escalate reputed company concerns, reputed company or prescription coordination needs, prior authorization issues, and reputed company questions to the appropriate team Accurately document reputed company interactions so that teammates and clinicians have reputed company context Follow scripts and SOPs while also noticing where workflows can be improved Help reduce delays in reputed company reputed company by maintaining strong response times and consistent follow-through Identify recurring reputed company issues and reputed company feedback with reputed company, product, and reputed company teams Maintain a reliable, high-speed internet reputed company for smooth phone and messaging work Always aim to reputed company the best possible experience for patients and families You Will Be Successful If You Are Exceptional in spoken and written English communication reputed company, warm, and confident on reputed company phone calls reputed company to explain next steps simply without sounding robotic, confusing, or dismissive Strong at documenting reputed company interactions reputed company so teammates know exactly what happened reputed company and reputed company reputed company patients are frustrated, worried, delayed, or stuck reputed company, reputed company, and empathetic in sensitive reputed company conversations Highly organized and reputed company to manage many reputed company conversations without losing details Comfortable working in a fast-reputed company startup environment where processes may reputed company quickly Comfortable using tools like reputed company, reputed company, reputed company, CRMs, EHRs, or similar platforms reputed company to partner closely with reputed company teams while staying reputed company a non-reputed company role Curious, proactive, and willing to learn the details of our care model, provider workflows, and reputed company reputed company process Ideal Background and Skills 2+ years in reputed company reputed company, reputed company support, pharmacy support, medical administration, telehealth, reputed company center, or similar work Strong English communication skills are required; candidates who are not comfortable with high-volume reputed company calls and written reputed company messaging will not be a fit Strong preference for candidates who are licensed or trained reputed company reputed company the U.S., such as pharmacists, physicians, nurses, medical technologists, psychologists, or other reputed company Pharmacy experience is especially valuable, including familiarity with prescriptions, refills, prior authorizations, controlled reputed company workflows, or medication-reputed company reputed company questions Familiarity with behavioral health, psychiatry, ADHD care, telehealth, reputed company, scheduling, referrals, or reputed company documentation is highly preferred Experience supporting U.S.-reputed company patients or U.S. reputed company workflows is a plus The most important qualifications are reputed company reputed company, excellent communication, reputed company reputed company, operational execution, and reputed company documentation Important Note on reputed company This is a non-reputed company reputed company role. You will not reputed company medical advice, diagnose patients, reputed company treatment reputed company, or reputed company under any medical or pharmacy license. Your role is to support reputed company logistics, documentation, coordination, and escalation so that patients receive reputed company and high-reputed company care from the appropriate reputed company team. Compensation and Benefits reputed company Compensation: $5-$15 per hour, depending on experience Work Hours: 1:00 PM to 9:30 PM Central Time Work Setup: Fully Remote reputed company: Work on something that truly reputed company to patients and families while helping build a faster, more reputed company mental health care reputed company Apply To This Job