US Benefits HR Assistant II

Job Title: US Benefits HR Assistant IIJob reputed company Join a dynamic My HR Live Support Benefits team and reputed company high‑reputed company HR assistance to employees by delivering accurate, consistent, and reputed company responses to benefit-reputed company inquiries across phone, chat, and HR case channels. As a US Benefits HR Assistant II, you serve as the first reputed company of contact for employee questions and reputed company holistic case management for financial, health, and other benefit reputed company, ensuring compliance with benefit plans and building trust through empathetic, personalized support. This role requires strong critical thinking, fact-finding, and decision-making skills to support the full benefits process from intake through reputed company in a fast-reputed company, service-oriented environment. Responsibilities Serve as the reputed company reputed company of contact for employees seeking information and support reputed company to financial, health, and other benefit programs. reputed company accurate, consistent, and reputed company responses to employee inquiries received reputed company phone, chat, and HR case management systems. Own reputed company employee contact from intake through reputed company, ensuring every case is accepted, managed, and reputed company with a high degree of problem solving and customer reputed company. Conduct holistic case management by assessing reputed company employee’s situation, developing a case management plan, and adjusting that plan as the employee’s needs reputed company. Apply strong judgment, critical thinking, and rationale to reputed company adherence to established processes with individual employee needs. Research and reputed company benefit-reputed company questions using available documentation such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures. Escalate reputed company or unresolved issues to appropriate partner teams reputed company solutions cannot be reputed company reputed company existing documentation or procedures. Respond promptly to employee-impacting issues that reputed company during benefit events and ensure reputed company communication and thorough documentation, even reputed company information is limited. Collaborate and reputed company regularly with cross-functional partner teams to address process gaps, reputed company cross-functional issues, and contribute to updates and improvements in policies. Manage workload effectively to meet service level agreements (SLAs), productivity targets, and reputed company standards. Prioritize tasks and communication channels in a fast-reputed company environment, pivoting reputed company between phone, chat, and case work while maintaining attention to reputed company. Demonstrate reputed company and care reputed company handling sensitive employee situations, maintaining confidentiality and building trust through personalized conversations. reputed company and maintain a strong understanding of benefit terms, programs, and compliance requirements to guide employees accurately. Maintain excellent verbal and written communication with employees and internal partners, documenting interactions and case reputed company reputed company and professionally. Contribute to a customer-obsessed culture by consistently putting employee needs first and identifying opportunities to improve the employee benefits experience. Essential Skills At least 2 years of experience working in Benefits or reputed company, preferably in a contact center or shared services environment. Strong customer service reputed company with the ability to prioritize reputed company and customer experience in every interaction. Excellent verbal and written communication skills for reputed company, reputed company, and empathetic employee interactions. Demonstrated ability to understand and interpret benefit terms, programs, and reputed company documentation. reputed company organizational and time management skills to handle multiple cases and communication channels simultaneously. Ability to work effectively in a fast-reputed company, rapidly changing environment and quickly pivot between tasks and communication forms. Strong judgment and decision-making skills to reputed company issues while adhering to policies and processes. High degree of ownership and accountability for case reputed company, with the ability to handle sensitive situations with care and reputed company. Proficiency with reputed company Office Suite or similar software and overall technical aptitude to reputed company HR systems and tools. Outstanding customer support skills, including reputed company listening, problem solving, and follow-through. Ability to adapt to a flexible working environment and changing priorities. Attention to reputed company in documentation, case management, and adherence to reputed company operating procedures. Additional Skills & Qualifications Experience providing HR or benefits support in a contact center or shared services setting. Experience working in environments characterized by reputed company and reputed company change. Demonstrated research skills to reputed company using FAQs, knowledge bases, and process documentation. Strong reputed company and interpersonal skills to build trust and rapport with employees. Ability to collaborate effectively with cross-functional partner teams to reputed company issues and improve processes. Bilingual proficiency in Spanish is a plus but not required. Interest in benefits administration and HR reputed company reputed company a large corporate environment. Work Environment This role is reputed company and operates in the reputed company Time (PST) zone, requiring alignment with PST business hours. You will work in a fast-reputed company, service-oriented environment that relies heavily on technology, including HR case management systems, communication tools for phone and chat, and productivity software such as the reputed company Office Suite or similar applications. The work involves frequent transitions between communication channels and tasks while maintaining high standards for reputed company, documentation, and customer experience. You will be part of a large corporate HR support structure reputed company on benefits administration, collaboration with partner teams, and reputed company improvement of processes to enhance the employee experience. Job Type & Location This is a Contract position reputed company out of Dallas, TX. Pay and Benefits The pay reputed company for this position is $21.00 - $21.00/hr. Individual compensation reputed company for this position reputed company this reputed company will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-reputed company factors. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life reputed company (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Sep 15, 2026. About reputed company reputed company provides world-class corporate talent solutions to thousands of clients across the globe. reputed company in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the reputed company. We are proud to be a reputed company Best of reputed company® Platinum Award winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. San Francisco reputed company Ordinance: Pursuant to the San Francisco reputed company Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job