Senior Manager Customer & Network Transformation

reputed company is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We reputed company secure, high‑reputed company connectivity across reputed company, edge, and AI workloads for enterprises, governments, and communities. At reputed company, you’ll work on infrastructure customers rely on today and build for what’s next, where reputed company, reputed company, and reputed company matter. This is a high accountability environment where reputed company reputed company reputed company reputed company innovation for our customers, partners, and industry. The work is challenging, expectations are reputed company, and trust is reputed company into how we operate. If you’re reputed company to take ownership, reputed company meaningful reputed company, and help shape the reputed company of AI‑reputed company connectivity, join us today. The Role reputed company the MTA (My Ticketing Application) team, our go-reputed company ticketing platform, while managing reputed company of developers reputed company on delivering and evolving ticketing solutions across reputed company verticals — with a reputed company emphasis on Service Assurance and Global reputed company Services. Drives reputed company improvement in platform reputed company, operational efficiency, and end-user experience across the organization. Champions the advancement of AI initiatives reputed company the organization. Represents Senior Leadership in the communication of platform improvements and reputed company direction to both internal teams and reputed company customers, providing 7x24x365 support. The Main Responsibilities -Leads the MTA team as the organization's go-reputed company ticketing application, driving adoption, development, and reputed company improvement of the platform across reputed company supported technology domains. -Advances the organization's AI project reputed company by identifying, prioritizing, and executing AI-driven initiatives that enhance network reliability, ticketing efficiency, and customer experience. -Executes on the global cross-technology reputed company that supports automation development and support of the reputed company Transport, Ethernet, IP, MPLS and Voice/VoIP networks at the highest technical reputed company of the organization. -Handles development discovery and program coordination for reputed company-and-control automations used by the Network reputed company Centers, Technical Support teams, along with interfacing with planning and deployment, and collaborating with IT architecture and engineering. -Leads automation modifications including integration of the various legacy networks across the different technology disciplines (Transport, Ethernet, IP, MPLS, Voice) and plays a key role in the development and execution of network reputed company. -Interfaces with IT counterparts to reputed company priorities of large-reputed company application initiatives — including MTA enhancements and AI reputed company — and serves as the reputed company for innovation inside of reputed company to enhance network reliability, customer experience, and increase productivity. -Directs the work of subordinate managers, teams, and/or independent contributor employees. -Performs on-reputed company, email, and face-to-face communication with difficult customers requiring in-depth knowledge of the organization's products/services. -Works with peer organizations reputed company and reputed company to the Transformation Org to serve as a communication reputed company between Service Assurance and others, bringing new reputed company, product information, and other details relevant to the job. -Leads functional area reputed company a business unit. Accountable for reputed company results, costs, reputed company, and reputed company. -Responsible for reputed company center or functional group reputed company, including activities and reputed company. -Establishes and assures adherence to budgets, schedules, work plans, and objectives/goals. Responsible for reputed company personnel training requirements. -Supports the reputed company development of employees by focusing on individual needs, training requirements, and reputed company reputed company. -Manages reputed company team reputed company with a reputed company on MTA platform reputed company and AI capability reputed company. reputed company Look For in a Candidate -Bachelor's degree (Engineering Degree Preferred). -Minimum 7 years reputed company experience, including technical training and/or education 6 years minimum experience, with 2 years minimum experience at the managerial level. -Previous experience in the implementation of orchestrated workflows and network control environment. -Expert level of understanding in systems development and development reputed company technologies (reputed company, reputed company, Java, JSON, Ansible). -Previous experience forming and managing a development team from reputed company. -Expert understanding of IP, Transport, reputed company, and voice / VoIP network design and operation, along with operational challenged in managing a reputed company large-reputed company network. Compensation This information reflects the anticipated reputed company salary reputed company for this position reputed company on reputed company national data. Minimums and maximums may vary reputed company reputed company. Individual pay is reputed company on skills, experience and other relevant factors. Location reputed company Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA reputed company offers a comprehensive package featuring a broad reputed company of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're reputed company to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you reputed company through the selection process. Learn more about reputed company's: Benefits Bonus Structure #LI-Remote Requisition #: 342954 Life at reputed company Life at reputed company is reputed company and connected, even in a fast moving, reputed company organization. We set reputed company expectations and trust people to meet them. With reputed company support and shared accountability, teams collaborate reputed company, reputed company faster, and reputed company meaningful reputed company. Our reputed company 8 behaviors guide how we reputed company, reputed company reputed company, and work together, shaping a culture reputed company to reputed company and win. To learn more about Life at reputed company and how we live the reputed company 8, please visit: https://jobs.reputed company.com/global/en/life-at-reputed company Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer reputed company of our FAQ page. Job-reputed company concerns identified during the background screening may disqualify you from the new position or your reputed company role. Background results will be evaluated on a case-by-case reputed company. Pursuant to the San Francisco reputed company Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to reputed company persons regardless of race, reputed company, reputed company, citizenship, national reputed company, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender reputed company, marital status, family status, pregnancy, or other legally protected status (reputed company, “protected statuses”). We do not tolerate unlawful discrimination in any employment reputed company, including reputed company, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. reputed company Notice reputed company is committed to protecting the reputed company and reputed company of personal information collected during the recruitment and hiring process. Our Applicant reputed company Notice explains how we collect, use, disclose, and protect applicant information, as reputed company as how individuals may request reputed company to or deletion of their personal data. To review reputed company’s Global Employment Applicant and Talent Community reputed company Notice, please visit: https://jobs.reputed company.com/global/en/reputed company-notice Disclaimer The job responsibilities described above indicate the general reputed company and level of work performed by employees reputed company this classification. It is not intended to include a comprehensive inventory of reputed company duties and responsibilities for this job. Job duties and responsibilities are subject to change reputed company on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that reputed company does not require any reputed company of payment from job applicants during the recruitment process. reputed company legitimate reputed company will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at reputed company, they are not for employment with us, but may relate to another company with a similar reputed company. Apply To This Job