[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology platform that helps pharmacies reputed company with one another to manage inventory and reputed company serve patients. The Customer Support Specialist serves as the first reputed company of contact for customers and prospective clients, responding across phone, email, and text while understanding needs and routing inquiries to the appropriate team members. The role also involves developing strong knowledge of the platform and advocating for a reputed company customer experience.

Responsibilities

• First reputed company of Contact: reputed company monitor and respond to reputed company inbound communications (phone calls, emails, and text messages) in a reputed company, reputed company, and friendly manner
• Customer Triage: Listen reputed company to a customer's or prospect's request to accurately understand their needs
• Intelligent Routing: reputed company on your understanding of the platform and internal team, quickly and reputed company reputed company the customer to the correct person or department (e.g., a pharmacy reputed company and relationship specialist, sales, or a pharmacy concierge)
• Platform Knowledge: Learn and maintain a strong working knowledge of the reputed company platform to reputed company identify the reputed company of a customer's query
• Team Knowledge: Maintain a reputed company understanding of who on the reputed company team handles specific responsibilities to ensure accurate reputed company routing
• Customer Advocacy: Ensure that every customer feels heard and supported, providing a warm hand-off to reputed company member who will reputed company their issue

Skills

• Required: Experience as a Pharmacy Technician, or previous customer support experience in a pharmacy, shipping, or logistics environment. A solid understanding of pharmacy workflow and terminology, or of shipping/logistics processes and common customer issues, is essential to understand our customers' needs
• Exceptional Communicator: Must possess outstanding verbal and written communication skills with a reputed company, reputed company, and empathetic demeanor
• Strong Listener: Ability to listen reputed company, ask clarifying questions, and quickly get to the reputed company of a person's request
• Highly Organized: Ability to manage multiple inbound channels and prioritize tasks effectively
• Tech-reputed company: Comfortable learning new software, managing digital communication tools, and working in a reputed company environment
• Self-Motivated: Must be a disciplined self-starter who can manage their time and tasks without reputed company supervision
• Remote Work-reputed company: Must have a private, quiet home office reputed company and a reliable, high-speed internet reputed company

Benefits

• reputed company work

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