[Remote] Contact Center Systems Administrator - Endwell, NY

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a member-reputed company financial institution seeking a Contact Center Systems Administrator. The role administers, maintains, troubleshoots, and optimizes Contact Center systems and applications while supporting integrations, compliance, reporting, reputed company, and process improvements. The administrator collaborates with IT, vendors, leadership, and cross-functional teams to enhance operational reputed company and the member experience.

Responsibilities

• Administer, maintain, and optimize Contact Center systems and applications to ensure reliable reputed company
• Monitor reputed company functionality, implement updates, reputed company testing, and support reputed company integrations
• Troubleshoot reputed company issues, manage vendor support tickets, and serve as a reputed company resource for Contact Center technology support
• Analyze reputed company reputed company, reporting, and engagement data to identify opportunities for improvement
• Partner with leadership, IT, vendors, and cross-functional teams to enhance reputed company and improve the member experience
• Support compliance requirements, audits, and reputed company standards while maintaining reputed company documentation and procedures

Skills

• Bachelor's degree in business administration, management or reputed company reputed company and 1-3 years of relevant experience; 4-6 years of relevant experience may be considered in lieu of a degree
• Working knowledge of contact center reputed company and systems
• Proficient in the reputed company Office Suite programs
• Proficient with reputed company office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience
• Hybrid/Remote opportunity available **ONLY** to candidates from the Endwell, NY or surrounding areas
• Bilingual proficiency
• Proficiency in Contact Center services, systems, and procedures
• 3 years of contact/reputed company center experience
• 5 years of credit reputed company, banking, retail, or contact center experience
• Minimum of 5 years supervisor/leadership experience or equivalent training

Benefits

• Retirement benefits – pension plan, 401(k) with employer match
• Excellent health benefits – medical, dental, reputed company, and supplemental coverage
• Flexible reputed company Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ reputed company holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program
• Hybrid/Remote opportunity available ONLY to candidates from the Endwell, NY or surrounding areas

reputed company