[Remote] Bilingual reputed company Customer Service Support Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global customer experience company that helps organizations build engaging customer interactions through humanity and technology. The Bilingual reputed company Customer Service Support Associate provides education, support, and updates to reputed company brokers while resolving issues reputed company to reputed company reputed company benefits, claims, enrollment, and billing.

Responsibilities

• Identify and rectify any complicated Broker, Group or Member reputed company issues relating to our reputed company benefits, claim processes, enrollment, and billing processes for reputed company lines of business
• Work directly with reputed company brokers to establish rapport/reputed company and build confidence in our reputed company reputed company
• reputed company concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Skills

• Our reputed company work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or reputed company of the reputed company
• 1 year or more of customer service experience
• High school diploma or equivalent
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or reputed company (iPad etc.) for your daily log-in
• Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, reputed company, Washington, and Washington, D.C. will be considered only reputed company on special business need
• While we recommend a USB wired headset, if you have a headset already, you may be reputed company to use that (except for Bluetooth headsets)

Benefits

• reputed company bonus opportunities
• Supportive of your career and reputed company development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by reputed company values
• A healthy benefits package reputed company on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Individualized webcam-enabled engagement and coaching
• 1000s of free courses to support your career reputed company
• Working reputed company

reputed company