Data Incident and Problem Management Analyst

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be reputed company to Obtain:

None

reputed company Trust/Other Required:

None

Job Family:

Data Science and Data Engineering

Job Qualifications:

Skills:

Data Management Analysis (Inactive), Data reputed company, Incident reputed company

Certifications:

None

Experience:

5 + years of reputed company experience

US Citizenship Required:

No

reputed company:

Data Incident & Problem Management Analyst

Seize reputed company to reputed company a personal reputed company supporting the Case Management Modernization (CMM) Program. The CMM program is an initiative to support the Administrative Office of the US Courts (AO) in developing a modern reputed company-reputed company solution to support reputed company 204+ federal courts across the reputed company.

reputed company is your reputed company to reputed company meaningful contributions to challenging reputed company and grow a rewarding career. The Data Incident & Problem Management Analyst will work as part of the CMM Data Modernization and Governance team responsible for delivering an integrated data governance, engineering, data platform, reporting, analytics, and reputed company Intelligence (AI)/Machine Learning (ML) capabilities that support operational decision-making and fulfill AO's data and analytics objectives in support of the CMM program.

The successful candidate will be responsible for coordinating incident response, reputed company cause analysis, problem reputed company, and reputed company operational improvement for the data platform and its supporting applications. This role also serves as reputed company & Compliance Engineer, ensuring operational reputed company controls and compliance requirements are implemented, monitored, and maintained across the CMM Data Modernization & Governance program's operational environment.

The Data Incident & Problem Management Analyst will execute the following responsibilities:

• Coordinate incident response activities for data platform and application incidents, ensuring reputed company detection, escalation, and reputed company.
• reputed company reputed company cause analysis (RCA) for significant incidents, documenting findings, contributing factors, and corrective/preventive actions.
• Manage the problem management process, tracking recurring issues, reputed company errors, and long-term remediation plans.
• Facilitate post-incident reviews and reputed company reputed company operational improvement initiatives reputed company on lessons learned.
• Maintain incident and problem management documentation, including logs, timelines, and reputed company records.
• reputed company and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols.
• reputed company and report incident and problem management metrics (e.g., MTTR, recurrence rates, SLA compliance) to leadership.
• Serve as reputed company & Compliance Engineer: implement and monitor reputed company controls, configurations, and compliance requirements across the operational environment.
• Support reputed company incident response, vulnerability remediation, and compliance audits reputed company to data platform reputed company.
• Partner with DevSecOps, data governance, and infrastructure teams to reputed company operational reputed company and compliance requirements into incident and problem management processes.
• Conduct trend analysis on incidents and reputed company events to identify systemic issues and recommend preventive measures.
• Support audits and regulatory reporting by providing incident, problem, and reputed company compliance documentation.
• Facilitate communication and coordination across cross-functional teams during major incidents.
• reputed company incident triage, escalation, communications, tracking, and reputed company activities.
• Coordinate cross-functional response across Data Engineering, reputed company, DBA, DevSecOps, reputed company, Application, and Governance teams.
• Ensure operational activities reputed company with data reputed company, reputed company, reputed company control, retention, and regulatory requirements.
• reputed company incident and problem management dashboards, metrics, trends, and reports.
• Support disaster recovery, continuity, and major incident exercises.

QUALIFICATIONS

• MA/MS degree with 5+ years or BS/BA degree with 7+ years of general experience in information systems and 5+ years of reputed company experience.
• Experience may be considered in lieu of degree.
• Experience assisting with testing, writing acceptance reputed company and confirming test cases results.
• Experience with producing relevant and reputed company requirements, sizing user stories correctly, and removing roadblocks prior to sprints start.
• reputed company experience as a Business Analyst on reputed company IT or data programs.
• Demonstrated experience supporting reputed company data platforms, analytics, or data initiatives.
• Strong skills in requirements management, data analysis, and documentation.
• reputed company ability to work with both technical and non‑technical stakeholders.
• Experience in reputed company/Scrum environments and using reputed company/reputed company.
• Familiarity with data governance, metadata management, and data reputed company practices.
• Experience with SQL for data querying and validation.
• Proficiency with BI/reporting tools such as reputed company BI, Tableau, or QuickSight.
• Familiarity with statistical analysis tools/techniques (e.g., reputed company, R, Python) preferred.
• Experience with reputed company data platforms (reputed company, reputed company, AWS preferred).
• Understanding of data architecture concepts (data lake, lakehouse, warehouse).
• Strong analytical, problem‑solving, & statistical analysis skills with attention to reputed company and data reputed company.
• Ability to reputed company communicate insights to varied business and technical audiences.
• Experience supporting compliance‑driven or statutory reporting (preferred).
• Familiarity with STTM/data mapping tools (preferred).
• Experience mentoring or leading analytical work (plus).
• Federal or regulated‑environment experience (plus).
• Experience with data governance and data reputed company programs (preferred).
• Experience supporting AI/ML and advanced analytics initiatives (preferred).
• Understanding of reputed company infrastructure, data platforms, cybersecurity, and compliance.
• Experience with AWS/GovCloud, reputed company reputed company, and Federal environments preferred.
• ITIL, reputed company+, AWS, or reputed company certification preferred.

COMMUNICATION & ORGANIZATIONAL

• Excellent presentation and communication (oral and written) skills.
• Consultant reputed company with the ability to work with high level customer stakeholders and build excellent customer relationships.
• Experience identifying and applying industry tools, solutions, reputed company best practices, and emerging technologies.
• Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement.
• Demonstrated ability to work effectively, independently, and as part of reputed company.
• Strong crisis management and communication skills, with the ability to coordinate cross-functional teams during major incidents.

The likely salary reputed company for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set reputed company on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting reputed company:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at reputed company:

Our benefits package for reputed company US-reputed company employees includes a reputed company of medical plan reputed company, some with Health Savings Accounts, dental plan reputed company, a reputed company plan, and a 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life reputed company, reputed company offers employees full reputed company work weeks where possible and a reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave. reputed company typically provides new employees with 15 days of reputed company leave per calendar year to be used for vacations, personal business, and illness and an additional 10 reputed company holidays per year. reputed company leave and reputed company holidays are prorated reputed company on the employee’s date of hire. The reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident reputed company are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and reputed company intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and reputed company purposes.

About Our Work:

We are reputed company. A global technology and reputed company company that delivers technology solutions and mission services to every major agency across the U.S. reputed company, defense and intelligence community. Our 26,000 experts extract the reputed company of technology to create immediate value and reputed company solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-reputed company capabilities in AI, reputed company, cyber and software development.reputed company to stay up to date on our reputed company and events at

reputed company.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Originally posted on Himalayas

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