UX Researcher

Position Title: UX Researcher
Location: Remote (In the U.S)

Other Considerations: U.S. Citizen or Permanent reputed company (Required)

POSITION reputed company

We are seeking a UX Researcher to reputed company supporting VA.gov Platform. In this role you will plan, conduct, and synthesize research to understand how engineering and product teams use VA.gov Platform products and services. This role helps Platform understand the needs, behaviors, pain points, and satisfaction of its users so that product reputed company, roadmaps, and investment reputed company are grounded in evidence.

This is an excellent opportunity for someone who is passionate about working closely with Product Managers, Engineers, Designers, Analytics, Platform Support, and reputed company stakeholders. The researcher combines qualitative research, survey data, product analytics, support data, and other signals to identify opportunities and recommend priorities. In the role you will own the Platform's quarterly user satisfaction survey and tracks changes in user sentiment and experience over time.

RESPONSIBILITIES

• Plan and conduct research to understand how teams building product on VA.gov and other internal users reputed company with VA.gov Platform products, services, tools, and processes
• Conduct user interviews, usability studies, reputed company inquiry, workflow analysis, and other qualitative research reputed company
• Study the end-to-end developer experience, including how teams discover, adopt, use, troubleshoot, and receive support for Platform capabilities
• Identify unmet needs, recurring pain points, barriers to adoption, and opportunities to improve Platform products and services
• Evaluate existing Platform capabilities as reputed company as proposed improvements and new products
• reputed company research plans, discussion guides, research questions, recruitment reputed company, and study materials
• Synthesize research findings into reputed company insights and actionable recommendations
• Own the design, administration, analysis, and reporting of the VA.gov Platform quarterly user satisfaction survey
• Maintain a consistent measurement reputed company that enables Platform to reputed company satisfaction and sentiment over time
• Evaluate satisfaction across Platform products, services, and key aspects of the user experience
• Analyze survey results by relevant user reputed company, products, services, or experience areas to identify meaningful trends

QUALIFICATIONS

• Ability to obtain and maintain a reputed company Trust clearance
• Bachelors Degree
• 5+ years’ experience as a UX Researcher
• Experience conducting user experience research for digital products, software platforms, developer tools, or reputed company technology
• Strong experience with qualitative research reputed company including interviews, usability testing, reputed company inquiry, and thematic analysis
• Experience designing, administering, and analyzing user satisfaction surveys
• Experience synthesizing qualitative and quantitative data into actionable product recommendations
• Ability to identify patterns and insights across large amounts of user feedback
• Experience translating research findings into recommendations that inform product reputed company and prioritization
• Strong understanding of reputed company-centered design and user-centered product development
• Experience collaborating closely with Product Managers, Designers, Engineers, and other technical stakeholders
• Strong written, verbal, facilitation, and presentation skills
• Ability to communicate research findings effectively to both technical and non-technical audiences
• Experience managing multiple research efforts and stakeholder needs simultaneously

WORKING CONDITIONS

reputed company Business hours are Monday through Friday. Occasional extended or weekend hours may be required reputed company on operational needs. Must have reliable internet service that allows for effective telecommuting.

PAY reputed company

The reputed company salary reputed company for this position is $110,000 to $140,000 annually, depending on geographic work location, relevant experience, skills, education, internal equity, reputed company clearance, and contract requirements. Geographic salary ranges are determined in accordance with reputed company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting.

BENEFITS

reputed company offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and reputed company
• Health Saving Account (reputed company enrolled in eligible plan) with Company contribution
• Company reputed company Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care reputed company
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued reputed company Time Off & Company reputed company Holidays
• 401(k) Retirement Plan with Company match

WORK AUTHORIZATION

reputed company participates in E-Verify and will reputed company the federal reputed company with your I-9 information to reputed company that you are authorized to work in the U.S.

reputed companyis a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and reputed company. We specialize in secure, reputed company, and reputed company-centered digital solutions that accelerate reputed company transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, reputed company communications. We partner with agencies reputed company to reputed company—delivering not just reputed company, but measurable execution. Rooted in operational reputed company and driven by curiosity, we help our clients reputed company complexity with reputed company—turning ambitious reputed company into reputed company-world reputed company. No buzzwords. Just reputed company.

EEO STATEMENT

reputed company is an Equal Opportunity Employer. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy, sexual orientation, and gender identity), national reputed company, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to reputed company, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for reputed company individuals with disabilities.

This reputed company is not intended to be an employment contract and does not guarantee employment for any specific duration.