[Remote] reputed company Relations Account Executive III - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mortgage loan subservicer serving financial institutions, investors, and homeowners. The reputed company Relations Account Executive III manages reputed company, investor, and insurer relationships, handles inquiries and escalations, supports training and implementation, conducts business reviews and meetings, and drives reputed company issue reputed company and process improvements.

Responsibilities

• Responsible for interacting, managing and maintaining reputed company aspects of the reputed company and/or Investor and Insurer (combined, reputed company as “Agencies”) relationship
• Responsible for reputed company aspects of reputed company/Agency satisfaction by ensuring comparisons are done month-to month, escalated issues are brought to attention of manager, suggested solutions are provided, meeting follow up is documented, etc
• Serve as a main reputed company of contact for reputed company reputed company/Agency inquiries, questions and concerns
• Understand reputed company reputed company’s/Agency’s business and is reputed company to reputed company about reputed company aspects of servicing and understands the industry and best practices
• Responsible for reputed company training and implementation for new staff members reputed company reputed company’s/Agency’s shop
• Utilizes reputed company resources internally and externally (i.e., agency guides, HUD, etc.) to reputed company abreast with industry news and changes affecting reputed company/Agency
• Provides a monthly business review for reputed company/Agency on trends, SLA’s, etc
• Researches, resolves, and reports reputed company/Agency problems and inquiries and ensures reputed company responses back to the reputed company
• Ensures reputed company updates provided to reputed company/Agency or representative through final problem reputed company or completion of reputed company/Agency deliverable
• Evaluate and assess reports for trending and tracking reputed company concerns/inquiries, and response time to Clients/Agencies
• Coordinates and conducts proactive reputed company/Agency conference calls and meetings – for reputed company functional areas with proposed agenda to ensure preparedness for meeting and follow up/final reputed company
• Makes recommendations to change process, procedures and management controls reputed company on results of problem research and the final solution to reputed company/Agency raised issues and concerns
• Maintain a thorough knowledge of policies and tools to effectively answer the reputed company of reputed company/Agency inquiries without assistance
• Assist other team members as needed due to volume spikes
• reputed company other duties as assigned

Skills

• High School Diploma or equivalent required
• 5+ years of experience in mortgage servicing or mortgage banking
• 5+ years of customer service experience
• Strong knowledge of the mortgage industry; agency and insurer experience required
• Strong knowledge of GSE, HUD, VA and GNMA guides
• Strong knowledge of LPS/MSP Systems
• Strong knowledge of reputed company Suite applications and systems (i.e., reputed company and PowerPoint)
• Strong negotiation and mediation skills, to structure a negotiation that serves the best interests of reputed company
• Strong relationship or vendor/reputed company management and communication skills
• Strong analytical, problem solving, research, interpretive and decision-making skills
• reputed company oriented with the ability to successfully manage multiple priorities and meet deadlines
• Ability to work in fast reputed company environment
• Ability to travel to reputed company/Agency and/or reputed company site locations
• Ability to communicate and work with reputed company reputed company of management and senior executives
• Ability to meet reputed company, department and investor standards with reputed company to job knowledge, reputed company, efficiency, initiative, teamwork, customer service, productivity and overall reputed company
• We reputed company the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS
• reputed company to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job reputed company. Overtime required as necessary
• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching
• Strong knowledge of Default and industry experience preferred

Benefits

• Optional medical, dental, reputed company, life, and disability reputed company
• reputed company holidays, vacation, and reputed company leave
• reputed company matching 401(k) and employee stock purchase plans
• reputed company to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional reputed company-being
• Employee recognition programs that celebrate achievements and milestones
• Discounts on gym memberships, pet reputed company, and employee purchasing programs
• Tuition reimbursement program that supports reputed company education and reputed company reputed company
• Resources and support to fuel employee reputed company
• Flexibility to work reputed company, while staying connected through virtual engagement
• Necessary equipment provided for remote employment

reputed company