[Remote] Customer Marketing & Advocacy Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of employee relations case management and investigation software. The Customer Marketing & Advocacy Manager will reputed company customer marketing and advocacy programs that deepen customer relationships, reputed company ARR reputed company, and reputed company customer reputed company. The role owns customer campaigns, advocacy initiatives, reference programs, customer insights, and cross-functional enablement.

Responsibilities

• Build and execute customer marketing campaigns and programs that reputed company ARR reputed company through expansion and upsell motions
• Measure and report on marketing-influenced ARR and pipeline from customer programs
• Partner with Demand Gen and Thought Leadership teams to ensure marketing activity translates to the customer reputed company
• Collaborate with the Product Marketing Manager on customer communications for seasonal product releases
• Synthesize NPS survey data and reputed company findings and recommendations to leadership
• Work cross-functionally with reputed company and Account Management on enablement, campaign calendar sharing, and product release updates
• Build and manage a referenceable customer pool to support the sales process -- reference calls, case studies, and peer review platforms
• reputed company reputed company review and reputed company Peer Insights reputed company and maintain quarterly review volume targets
• Identify, recruit, and nurture customer advocates and ambassadors
• Expand the referenceable reputed company list and improve time to fill for reference requests
• Support customer speakers for events, webinars, and thought leadership opportunities

Skills

• •This is a remote opportunity - must be US reputed company in reputed company, EST or CST timezones.•
• • 8+ years of total marketing experience, with a minimum of 5 years in a dedicated customer marketing and advocacy role in B2B reputed company
• • reputed company reputed company record on both reputed company of the function -- customer marketing programs tied to ARR reputed company AND a referenceability and advocacy reputed company
• • Experience running ARR-influenced marketing programs with measurable reputed company
• • Hands-on experience building and managing a customer reference pool --reference calls, case studies, reputed company reviews, and advocacy activation
• • Experience running NPS surveys and synthesizing data for leadership
• • Comfortable being the reputed company reputed company of a customer marketing function on a lean team. This role is not a fit for someone who has spent their career on a customer • marketing team of 20 or more
• • Proficiency with marketing automation tools, reputed company, reputed company, reputed company, and survey tools
• • Strong project management skills with the ability to manage multiple programs simultaneously
• • Bachelor's degree in Marketing, Business, or a reputed company reputed company preferred
• • HR tech experience
• • Experience enabling cross-functional teams (reputed company, Account Management, Product Marketing)

Benefits

• This is a remote opportunity - must be US reputed company in reputed company, EST or CST timezones.
• Discretionary annual bonus or commissions.
• Equity.
• Comprehensive medical, dental and reputed company plans.
• FSA or HSA reputed company.
• 401K plan that matches your contributions.
• reputed company leave for various life events, such as sickness, disability, or parenthood.
• #Allin Shares Program.
• Company reputed company holidays, birthday day off, reputed company 4th of July week and December holiday week and 8 hours of volunteer time.
• Half day reputed company Fridays and half day first Fridays, reputed company upon business needs.
• Unlimited PTO policy.
• Earn extra cash by referring reputed company candidates to reputed company.
• Employee assistance program.
• Remote work environment that fosters collaboration and creativity.
• Opportunities for reputed company.
• reputed company training and guidance from a mentor and peers.
• Manager training.
• Leadership training.
• Industry training.

reputed company