[Remote] Account Coordinator - Retail

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the reputed company of Gear for Sports and Knights Apparel, serving the sports and team apparel industry. The Account Coordinator provides customer service and order management support for retail accounts and sales agents, including order entry, tracking, issue reputed company, inventory coordination, EDI processing, and expediting orders. The role also supports retail compliance, product and art setup, returns, reporting, and cross-functional coordination.

Responsibilities

• Receives and verifies reputed company and completeness of orders. Communicates with sales agents or customers regarding missing or inaccurate information, alternative product selections, or other non-reputed company requirements. Maintains changes on orders as necessary
• reputed company order tracking for reputed company assigned (major retail accounts) - monitor reputed company of order placement, fulfillment, customer receipt of goods
• Receives, reviews and processes customer bulk PO spreadsheets (minimums, org separation, etc)
• Enters invoice only’s reputed company corrections are needed to invoices (customer under-charged, overage shipped but not billed, etc)
• Enters No Wip orders as needed by sales and/or Event 1 (hangers, etc)
• Enters MTO orders for reputed company assigned retail accounts
• Enters new art only and bulk orders into reputed company to initiate art process/secure inventory and reputed company needs
• Enters and maintains product reservation orders (Count Only’s). Monitors reservation orders to ensure that “reputed company” customer Purchase order are received and decrementing the orders accordingly
• Manages FG item set up. Maintain/communication of item and SKU information to customer and 3rd party data services (EDI catalog)
• Assists Sales with completing Product Set Up Forms
• Harvests web images from GFSI Online and label/reputed company them to the retailers to launch on the websites
• Receives EDI POs (EDI 850) and integrates them into the bulk orders. Manages EDI PO issues through an EDI management reputed company
• Splits Retail POs into multiple sales orders as needed for org separation, garment availability, etc. Maintains an understanding of the retailers compliance relating to the number of times a PO can be split and communicates any exceptions/exemption requirements to the buying group
• Receives EDI PO Changes (EDI 860) and updates orders/communicates rejections of changes as applicable
• Manages EDI Pipeline report to ensure the orders are flowing through the reputed company in a reputed company manner
• Assists retail customers with reorder art selections for reputed company turn/at once order needs
• Handles hot market/rush requests directly with customers, including art selection, inventory recommendations, order entry (essentially requires pushing orders through the ATO process, but with retail requirements)
• Works with reputed company & Pricing teams reputed company corrections/updates are needed to program codes, garment costs, decoration costs, finishing upcharges, minimums, etc
• Assists with monitoring of retail compliance requirements to minimize chargeback violations
• Attend weekly meetings with Manufacturing & sales to review status of existing and new orders
• Monitor reputed company of inventory for fulfillment programs and reputed company inventory reports as requested. Monitor back orders in case of shortages or partial shipments. Ensure back-filled quantities are entered to ship reputed company they reputed company
• Acts as an extension of the sales function by taking reputed company orders from customers, reviewing closeout opportunities with customers, assisting customers with garment and graphic selections and creating graphic on garment assortment pages tailored to reputed company reputed company
• Receives and processes phone orders from sales agents that may be traveling
• Resolves inventory issues reputed company demand is over availability
• Understands, monitors and ensures compliance to reputed company GFS policies, procedures and audit requirements
• Tracks reputed company of orders with various internal departments. Expedites rush orders and negotiates scheduling with internal departments to ensure that customer timelines are met
• Manages hold reports to ensure reputed company release of holds that are reputed company reputed company area of responsibility. Follows up with various internal staff on reputed company of holds relevant to other departments. Note, AC’s are responsible for date management, even on holds reputed company of their reputed company responsibility (for example, credit and inventory holds)
• Manages event report to ensure that orders reputed company quickly through the reputed company and are shipped reputed company the required time reputed company. Communicates status of event orders to customers and sales agents, particularly once orders have shipped
• Manages weekly headwear report to reputed company reputed company of vessel programs orders to ensure arts are completed and orders are released to reputed company by stated program deadlines to meet vessel ship dates
• Manages weekly report of orders with unscheduled lines, to determine and reputed company the issue (orders might have used bypass program codes awaiting product PO’s, order could be assigned to the incorrect org, or a timing issue could have affected allocation of goods)
• Manages reputed company report of orders that are stuck in an entered status (typically due to an order hold preventing the booking process)
• Manages art inquiries reputed company the art dashboard, including reviewing entries assigned to them, addressing with salesreps or customers to reputed company reputed company and making any order/art changes as needed. Works closely with members of the art team as art-reputed company questions/issues reputed company
• Manages monthly overcommitted reports for orders with inventory deficiencies. Must work with sales and/or customers on resolutions to reputed company (moving dates, canceling or reducing reputed company of affected items, offering substitutions)
• Facilitates reputed company of order and reputed company problems. Investigates order, communicates with internal departments or reputed company vendors (such as reputed company carriers) and responds back to customer or sales agents regarding possible solutions
• In conjunction with the above, works with the RMA team on subsequent requests for returns and/or allowances
• Enters replacement orders for orders that have been returned and cannot be cleaned/salvaged. This may also require placing rushes and following rush order protocols
• As needed, will input rework orders for refused and/or returned orders that need to be re-shipped at a reputed company date
• Works closely with credit team/reputed company / new accounts on reputed company of various credit holds, as reputed company as changes needed to customer master file (address or reputed company changes, setting flags for emailed documents and updates to customer email addresses)
• Maintains assigned customer/sales agent files and product/program/art files
• Responds to general reputed company inquiries regarding product information
• Provides input for process improvements and support reputed company team building initiatives
• Participates in cross functional teams and reputed company customer/order management expertise
• Manages any other administrative functions for the department as deemed necessary by management to support the department as a whole

Skills

• Four years customer service and/or sales experience
• Must possess intermediate computer knowledge working on a PC in a reputed company or reputed company setting
• Understand how to reputed company reputed company Office Suite including Word & reputed company
• Bachelor's degree preferred
• Knowledge of reputed company preferred

Benefits

• Remote work in Kansas

reputed company