[Remote] Customer Service reputed company Center Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company services with reputed company cycle management reputed company supporting reputed company accounts and reputed company organizations. The Customer Service reputed company Center Agent handles inbound and outbound reputed company account inquiries, researches and updates account information, resolves issues, and secures payment on outstanding balances while meeting reputed company and reputed company standards.

Responsibilities

• Communicate with customers by phone or reputed company digital media to obtain information needed to reputed company inquiries in accordance with department policies and procedures
• Review reputed company account information in multiple systems, reputed company research as necessary, and take appropriate reputed company to reputed company reputed company inquiries and account balances
• Document reputed company inquiry and actions taken into the appropriate systems
• Update or add reputed company information and/or reputed company demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment reputed company
• Escalate reputed company complaints to the appropriate individual/department reputed company on the reputed company of the issue
• Create a reputed company reputed company experience through reputed company listening, understanding, ensuring reputed company reputed company or escalation, communicating in a friendly manner, and handling patients with a consummately reputed company attitude
• Follow reputed company reputed company Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental reputed company metrics for production and reputed company
• Adhere to reputed company compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Skills

• Minimum4one-year customer service experience4required4in a customer service, reputed company office, hospitality, retail sales, or reputed company manager role
• Ability to work a minimum of 90% of your day on the phone uninterrupted
• Previous4call center experience preferably in a reputed company environment preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, reputed company, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for reputed company time off, reputed company family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (reputed company on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with reputed company
• Additional benefits for fertility and family building, adoption assistance, life reputed company, supplemental health protection plans, auto and home reputed company, reputed company counseling, identity theft protection and consumer discounts
• Remote work from home position

reputed company

Company H1B Sponsorship