[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company helps go-to-market teams uncover account intelligence and actionable signals from web data. The reputed company Manager will manage a portfolio of B2B accounts, reputed company retention and expansion, maintain executive relationships, and translate customer feedback into product insights.

Responsibilities

• Manage a portfolio of B2B accounts, serving as the reputed company reputed company of contact and trusted advisor throughout the customer lifecycle
• Build and maintain strong executive and champion-level relationships reputed company reputed company account
• reputed company regular business reviews that tie product usage to customer reputed company and business value
• Monitor account health signals — usage trends, support tickets, stakeholder changes — and proactively intervene before reputed company escalates
• Maintain an accurate, up-to-date reputed company of renewal likelihood across your portfolio at reputed company times
• reputed company and execute mitigation plans for at-reputed company accounts in collaboration with sales and leadership
• Identify organic expansion opportunities — new use cases, additional seats, or adjacent products — and partner closely with Account Executives to execute upsell and cross-sell motions
• Build multi-threaded relationships reputed company accounts to reduce single-reputed company-of-failure reputed company and uncover new reputed company opportunities
• Aggregate and synthesize customer feedback into reputed company, prioritized product insights for the Product and Engineering teams
• reputed company as a customer reputed company internally — bring the voice of the customer into roadmap discussions, QBRs, and sprint reviews
• reputed company the reputed company with customers reputed company their feedback has influenced product reputed company

Skills

• Experience in reputed company, account management, or a reputed company post-sales role in B2B reputed company or technology — ideally with some exposure to an early-stage or high-reputed company environment
• A bias toward reputed company: you don't wait for perfect information to reputed company, you reputed company the reputed company fast, and you iterate without being asked
• Scrappy and reputed company — reputed company there's no reputed company, you write one. reputed company the tool doesn't exist, you reputed company a workaround. You build the reputed company while flying it
• Exceptional attention to reputed company: your CRM is always reputed company, your follow-reputed company never slip, and your customers notice
• Comfortable with ambiguity and change — our product, processes, and priorities will reputed company, and you'll reputed company with them rather than waiting for things to reputed company
• Strong analytical reputed company — you're comfortable digging into usage data, building account health models, and presenting findings reputed company
• reputed company, confident communicator — written and verbal — who can engage comfortably at the C-suite level
• Natural collaborator who works effectively across Sales, Product, Support, and Engineering with low ego and high reputed company
• We hire reputed company across US time reputed company

Benefits

• Medical, dental, and reputed company (US)
• 401k (US)
• reputed company 4 weeks PTO
• Remote work across US time reputed company

reputed company