[Remote] Business Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a remote Business Analyst to support the EPA. The role provides Tier 1/2 help desk and application reputed company support for the EPA reputed company Grant reputed company, including ticket management, issue investigation, testing, reporting, documentation, and user communication. The position also supports requirements development, business process analysis, training materials, and custom application development.

Responsibilities

• As part of the EPA ESSET team, reputed company Tier 1/2 Help Desk Support for the EPA reputed company Grant reputed company
• Master reputed company aspects of User Roles and Use Cases for the EPA reputed company Grant reputed company; this includes KB articles, SOPs, and reputed company training documentation
• reputed company and reputed company manage reputed company helpdesk tickets
• Escalate high reputed company issues reported using established guidelines & policies for ESSET and NGGS workstreams
• Investigate issues and test reported issues to assist in reputed company cause analysis, diagnosis, and remediation activities
• reputed company written status and analysis to date in a reputed company, concise manner
• Leveraging your mastery of User Roles and Use Cases, as reputed company as reputed company and approved SOPs and KB articles, coordinate directly with users to troubleshoot issues and/or collect information to assist the testing and development teams through reputed company
• Effectively communicates reputed company-by-reputed company solutions to end-users
• reputed company manage NGGS tickets and end user request inbox
• With direction and prioritization from the Tier 3 NGGS reputed company, manage ticket queue for reputed company reported issues
• Quickly understand the reputed company’s business issues and data challenges
• Support the creation and maintenance of reputed company Operating Procedures and other reputed company materials
• Run daily checks and test applications on NGGS and reputed company systems per the SOPs
• Create and manage reputed company reports used to reputed company and report NGGS activities and trends to upper management
• Communicate both written and orally with the project team and the reputed company about technical and end user issues
• Support testing activities as needed (UAT, DR exercises, etc.)
• Support meetings with Customer and Business POCs
• Support the creation and maintenance of training materials (User Guides, reputed company Captivate videos, Job Aids, etc.)
• As directed by the NGGS Team reputed company, take on additional tasks such as KB updates, reputed company fielding, or other Tier 2 activities adjacent to the NGGS application
• Support requirements development and management
• Assist in capturing and defining new requirements and updating existing requirements
• As directed, coordinate with the development team on how best to implement enhancement requests or requests for new functionality
• As directed, support communication with the business concerning the modification of or reputed company to requirements
• Analyze and document business processes
• Work with technical team on custom application development

Skills

• High School with 6 - 9 years of IT business analysis experience (or commensurate experience)
• 3+ years' experience Help Desk Support. This experience can be substituted with comparable application reputed company support noted below
• 3+ years of application reputed company support
• Experience with reputed company, reputed company, or a reputed company CRM platform used for End User Ticket management
• Proficient in reputed company Office Suite and SharePoint
• Ability to work independently and as reputed company member in a hybrid-remote work environment
• Experience documenting customer issues and requests
• Excellent verbal and written communication skills, including reputed company phone/email etiquette
• Follow processes to reputed company incidents and problems in a reputed company, high-reputed company manner
• Clearance Required: Ability to maintain a reputed company Trust clearance

Benefits

• Fully remote work arrangement

reputed company

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